Azure Virtual Desktop
A Microsoft desktop and app virtualization service that runs on Azure. Previously known as Windows Virtual Desktop.
Unable to Connect to Azure Vistual Desktop - WebClient or Remote Desktop Client
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Pablo Meyer
5
Reputation points
When trying to connect using RDP get the following error:
We couldn't connect to the managed resource because of an orchestration error. If this keeps happening, contact your network administrator for assistance. Error code: 0x5000064
Thanks,
Azure Virtual Desktop
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 46%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEG%3C/text%3E%3C/svg%3E)
Ender Görgülü 0 Reputation points2023-06-19T06:18:11.1566667+00:00 Is your host pool(s) associated to an workspace?
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Pablo Meyer 5 Reputation points
2023-06-19T11:44:19.3833333+00:00 Yes Ender, an application group has been created with an associated HostPool and Workspace.
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Pablo Meyer 5 Reputation points
2023-06-19T12:58:29.35+00:00 I went ahead and recreated everyting...
Pool, Application Group, Woskspace, VMs, and it even assigned the user to the resource but Im still unable to connect
[Window Title]
Remote Desktop
[Content]
An error occurred while accessing this resource. Retry the connection or contact your system administrator.
[^] Hide details [OK]
[Expanded Information]
Error code: 0x3000047
Extended error code: 0x0
Timestamp (UTC): 2023-06-19T12:56:32.593Z
Activity ID: 8a7a1b97-5c90-4fda-8e1e-403e965d0000
Press Ctrl+C to copy.
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JimmySalian-2011 45,886 Reputation points Volunteer Moderator2023-06-21T08:05:57.7966667+00:00 Seems like similar issue has crop up in the past, can you check this article and troubleshooting steps - https://www.anoopcnair.com/fix-not-able-to-connect-to-avd-personal-desktop/
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Pablo Meyer 5 Reputation points
2023-06-22T01:09:56.4166667+00:00 Thanks for the help Jimmy, but this wasnt the case, the remote deskop does have the user assigned, and the error message is different:
We couldn't connect to the managed resource because of an orchestration error.
vs.
We couldn’t connect because there are currently no available resources.
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KarishmaTiwari-MSFT 20,952 Reputation points Microsoft Employee Moderator2023-06-23T00:05:31.0633333+00:00 @Pablo Meyer Can you please share the following details:
- Is the connection possible when using the MSRDC Windows client?
- Is the VM AAD joined or HAADJ?
- Do they use hybrid identities or cloud only users?
- Are the VMs showing as available in the portal?
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KarishmaTiwari-MSFT 20,952 Reputation points Microsoft Employee Moderator
2023-06-28T00:57:09.0066667+00:00 @Pablo Meyer If you are still seeing this issue, please share the details requested in the comment above and I can investigate further. Thanks.
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