How to fix black screen issues while restarting / non-fast startup shutdown

Question

It all started the day before yesterday when my system was slowed down, so I restarted my laptop. Then at the restart screen, the loading was not appearing (1st issue). It took some time on the same screen, also my cursor was visible, I don't think it's visible normally. After sometime when I moved my mouse and as soon as a did a click, the screen went black (2nd problem). I tried Windows + P, Ctrl + Alt + Del, Ctrl + Shift + B. Then I held down my power button to shut it down, then turned it back on and it showed a black screen for a few seconds, then the user login screen showed up, there it took longer than expected to start (3rd problem).

Then yesterday it got an update so I updated it, and you know it restarts for an update, so the whole process repeated and I did the same thing and after turning it back on, the update continued. I can't remember exactly right now but I think the screen went black once again after the update has finished.

This morning I did troubleshooting in the Windows update and it got 1 error and fixed it. I thought the problem is no more and restarted, yet it happened again. I disabled the fast startup (And also added the hibernate option) and tried non-fast startup shutdown yet the problem happened again. Please help me.

Windows Specifications:

Edition Windows 10 Pro

Version 22H2

Installed on ‎1/‎27/‎2023

OS build 19045.3086

Experience Windows Feature Experience Pack 1000.19041.1000.0

Device Specifications:

Device name DESKTOP-49EM6AC

Processor Intel(R) Core(TM) i3-7020U CPU @ 2.30GHz 2.30 GHz

Installed RAM 4.00 GB (3.90 GB usable)

Device ID 05F047A3-45F9-4D4D-9BAB-25313B3D1EA1

Product ID 00330-80000-00000-AA805

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display

I'm going to school in 2 hours (8 am ist) so please help me before that time or after 6 pm ist. Thanks in advance :)

Answer 1

Hello

Thank you for posting in our Q&A forum.

You first need to figure out why your system is slowing down, services, processes, applications, drivers can all cause this problem.

Try entering Safe Mode to narrow down the source of the problem, as Safe Mode starts Windows in a basic state with a limited set of files and drivers. If the problem does not occur in safe mode, it means that the default settings and basic device drivers are not causing the problem:

https://www.dell.com/support/kbdoc/en-sg/000124344/how-to-boot-to-safe-mode-in-windows-10

If you can enter safe mode normally, it is recommended to run "clean boot", "clean boot" starts Windows with a minimal set of drivers and startup programs, so that you can determine whether background programs or processes are interfering with your windows:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

If the response is helpful, please click "Accept Answer" and upvote it.

Answer 2

Hello Syed,

Thank you for your question and for reaching out with your question today.

I'm sorry to hear about the issues you're facing with your laptop. Here are some steps you can try to troubleshoot the problems:

1. Update Graphics Drivers: Outdated or incompatible graphics drivers can cause various display-related issues. Visit the manufacturer's website for your laptop's graphics card and download the latest drivers. Install them and restart your laptop to see if the issue is resolved.
2. Run System File Checker (SFC) Scan: The System File Checker tool scans for and repairs corrupted system files. Open the Command Prompt as an administrator and run the following command:

   
      sfc /scannow
   
   

   Allow the scan to complete, and if any corrupted files are found, let SFC attempt to repair them.
3. Check for Malware: Perform a full scan of your laptop using an updated antivirus or anti-malware program. Malware infections can cause system slowdowns and erratic behavior. Make sure your antivirus software is up to date and perform a thorough scan.
4. Check for Disk Errors: Use the built-in Windows utility called "Check Disk" to scan and repair any disk errors. Open Command Prompt as an administrator and run the following command:

   
      chkdsk C: /f
   
   

   Replace "C:" with the drive letter of your system drive if it's different. Follow the prompts to schedule a disk check and restart your laptop. The scan will run during the reboot process.
5. Perform a Clean Boot: Perform a clean boot to start Windows with only essential services and startup programs. This helps identify if any third-party software is causing conflicts. Here's how to do it:
   • Press Windows + R, type "msconfig," and hit Enter.
   • In the System Configuration window, go to the "Services" tab, check the "Hide all Microsoft services" box, and click "Disable all."
   • Next, go to the "Startup" tab and click "Open Task Manager."
   • In the Task Manager window, disable all startup programs by right-clicking each entry and selecting "Disable."
   • Close Task Manager and go back to the System Configuration window. Click "Apply" and then "OK."
   • Restart your laptop and check if the issues are resolved. If they are, you can selectively enable services and startup programs to identify the problematic one.

I used AI provided by ChatGPT to formulate part of this response. I have verified that the information is accurate before sharing it with you.

If the reply was helpful, please don’t forget to upvote or accept as answer.