Teams search cannot find some user in specific Domain

Question

Hello Teams Community,

Please help me on this issue.

Users inside our organizations cannot search for specific External Teams Users. We already add domain to external allow list.

We got the below error for 2 users

"We can't set up the conversation because your organizations are not set up to talk to each other"
But 1 user with the same domain can find external account

Answer 1

@Preecha S

It sounds like you are having trouble with external communication between your organization and another organization. The error message you received suggests that there may be a configuration issue preventing communication between the two organizations. Here are a few things you could try:

1. Make sure that both organizations have added each other's domains to their external allow lists.
2. Check that both organizations have enabled external communication in their Teams settings.
3. Verify that the users who are experiencing the issue have the necessary permissions to communicate externally.

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