Can't access Education Software

Zii Miller 1 Reputation point
2020-10-19T18:21:49.19+00:00

Hello, I'm a student who just registered for the Microsoft Azure services.

We're asked to download and install the free software (Windows 10 education, Visual Studio, etc) so that we can work on class projects.

https://portal.azure.com/

But when I try to access the software and the key, I get an error and can't proceed:

We are sorry, but we are unable to validate your access to benefits (Transaction Id: 381cb31abe4d42efb637e214b01552b0, Message Code: 715-123170). Please contact support.
You do not have access
We are sorry, but our systems are detecting a problem with your account and are unable to validate your access to Azure Dev Tools for Teaching.
Please contact support and reference the followinig transaction ID and Message Code.
Transaction ID: 381cb31abe4d42efb637e214b01552b0
Message code: 715-123170

But I cannot contact support because it says it is not available with my student plan. And yes, the error message really does have a typo and says "followinig" instead of "following".

Can someone help please? I need to be able to set up this software before next week for our lessons.

Thanks

My original question on the other forums for reference: https://answers.microsoft.com/en-us/windows/forum/all/cant-access-education-software/9df0ab99-8e92-4720-b705-c17fd185d7c5

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  1. Dave Patrick 426.1K Reputation points MVP
    2020-10-19T19:08:03.137+00:00

    You can file a free support case here.
    https://support.microsoft.com/en-us/supportrequestform/7a3f017a-c951-7e06-1bd7-64bf7fc202ff?SL=en&SC=US

    --please don't forget to Accept as answer if the reply is helpful--

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  2. BhargaviAnnadevara-MSFT 5,446 Reputation points
    2020-10-20T05:57:03.91+00:00

    Hello @Zii Miller ,

    Thanks for reaching out! We'd like to let you know that the next steps to be followed are as under:

    We would need you to raise a New Support Request with us, filling out all the relevant details as asked on the page. Please ensure that, at a minimum, you provide us with the Error code (the 715- number) and at least either of Transaction ID and the Email that you used to log in (if there’s a log-in). Having either of the Transaction ID or the Email is important to us, or we won’t be able to research them on our end.

    Please ensure that there is no Personally Identifiable Information (PII) (like passwords etc.) in the request details whatsoever anywhere.

    Here is a screenshot of a sample Support case. Please expect an immediate Email acknowledgement post submission with all the Case details and the Support Request Number. Our internal Teams would reach out to you to follow through further and provide a resolution as applicable.

    8199-support.png

    Thanks again for your patience!

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