You can file a free support case here.
--please don't forget to Accept as answer if the reply is helpful--
Hello, I'm a student who just registered for the Microsoft Azure services.
We're asked to download and install the free software (Windows 10 education, Visual Studio, etc) so that we can work on class projects.
But when I try to access the software and the key, I get an error and can't proceed:
We are sorry, but we are unable to validate your access to benefits (Transaction Id: 381cb31abe4d42efb637e214b01552b0, Message Code: 715-123170). Please contact support.
You do not have access
We are sorry, but our systems are detecting a problem with your account and are unable to validate your access to Azure Dev Tools for Teaching.
Please contact support and reference the followinig transaction ID and Message Code.
Transaction ID: 381cb31abe4d42efb637e214b01552b0
Message code: 715-123170
But I cannot contact support because it says it is not available with my student plan. And yes, the error message really does have a typo and says "followinig" instead of "following".
Can someone help please? I need to be able to set up this software before next week for our lessons.
My original question on the other forums for reference: https://answers.microsoft.com/en-us/windows/forum/all/cant-access-education-software/9df0ab99-8e92-4720-b705-c17fd185d7c5