Sharepoint OneDrive file save issue

Question

Hi all. I have a bit of head scratcher here. I have a client who stores his files in his OneDrive folder (in the default location Users/{his name}/OneDrive {organization name}/lots of different folders

For some reason in just the last few days, when he opens a file by navigating to it through the mentioned path, closing it and hitting save does not update it in the OneDrive folder location. When he opens the corresponding app (word, excel, etc) we can see two copies of the file that was opened from the OneDrive location, the old non-updated version containing the OneDrive file path and another updated version containing a Sharepoint link. Their organization does use Sharepoint, but he would prefer (and this has never been a problem before) that he simply open the file from inside his drive folders, close the file and hit save, and it save in that location essentially overwriting the previous version {the same way hitting "save" and not "save as" has done for the last few decades}

Any help would be greatly appreciated, thanks!

Answer 1

Hi @Trey Peacock ,

It seems that your client is facing an issue where saving a file to his OneDrive folder location does not update the file. Instead, a new copy of the file is created with a SharePoint link. This could possibly be due to an issue with the OneDrive sync app or a problem with the file's synchronization. Here are some troubleshooting steps that could help resolve the issue:

• First, make sure that the OneDrive sync app is up to date on your client's device. They can update it by checking for updates in the app settings.
• Next, try clearing the OneDrive cache by following these steps:

1. Right-click the OneDrive icon in the taskbar.
2. Select "Settings."
3. Go to the "Account" tab, and click "Unlink this PC."
4. Follow the prompts to stop syncing OneDrive.
5. Once the OneDrive folder has been removed from the device, sign back in and re-enable syncing.

• If clearing the cache does not work, check if the files are being saved to a SharePoint library rather than the local OneDrive folder. Your client can check this by opening the file properties and looking for the file location.
• If the issue persists, try stopping the synchronization of the OneDrive folder and then setting it up again. This may help refresh the synchronization and ensure that new changes are saved correctly.

References:

• Sync in SharePoint and OneDrive: https://learn.microsoft.com/en-us/sharepoint/sharepoint-sync
• Troubleshooting OneDrive for Business sync issues: https://learn.microsoft.com/en-us/sharepoint/troubleshoot/sync/troubleshoot-sync-issues

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