Unable to log into Azure AI Studio after approved + resource created

Question

Unable to log into Azure AI Studio after approved + resource created

RCC 5

Hi,

I was approved to create an Azure OpenAI resource.

I created one within a new resource group in the Azure Portal.

It deployed successfully, and I can access it.

It said that I have to access the Azure AI Studio to create a model deployment.

When I click the "Manage Deployments" box or try to go directly to https://oai.azure.com/portal it gives me the following error:

"Welcome to Azure AI Studio

Current directory: /my organization name/

You don't have any Azure OpenAI resources created under any of your subscriptions under your current directory. Azure OpenAI Service is currently available to customers via an application process. Request access to Azure OpenAI Service

If you already have access to the Azure OpenAI service, you need to create a Azure OpenAI resource."

This hasn't resolved after waiting some time for things to settle / the deployment to propagate.

After trying several times to go to the Model Deployments tab in the Azure Portal and clicking "Manage Deployments" multiple times, eventually a side bar showed up in the Azure Portal that let me create a model deployment. I gave it a name and tried to deploy it, and it seemed to work, but I still can't log into the Azure AI Studio.

Now when I try to delete the Azure OpenAI deployment, it says that I have a model deployed, so I have to delete it first before deleting the deployment. But I can't access anywhere to delete the model deployment!

I also noticed two issues with resources showing up:

When I go to the resource groups page in the Azure Portal, my resource group doesn't show up. But I can see if in Recents and if I use the Simplified View. So it does exist and I can access it.
Same with the Azure OpenAI deployment, it doesn't show up in the Cognitive Services | Azure OpenAI page in the Azure Portal, but it does show up in Recents and if I use the Simplified View. So it does exist and I can access it.

Perhaps related, I have an older Azure AD deployment and recently I wasn't able to deploy VMs until I added Microsoft.Compute to my Azure Subscription's Resource Providers. But I do see that Microsoft.CognitiveServices

is already registered as a resource provider.

Any ideas? I realize this may be complex and thank you in advance for your help!

romungi-MSFT 48,911 Reputation points Microsoft Employee Moderator

2023-06-22T15:26:19.9866667+00:00

@RCC Do you have multiple directories under your account? If you are able to create an Azure OpenAI resource from Azure portal you should be able to login to the OpenAI studio with the same account and directory.

Could you click on your name on the top right hand side and see if you can switch to the correct directory? Also, try to login using a different browser before completing the switch. It should look something like below:
RCC 5 Reputation points

2023-06-22T16:05:30.1766667+00:00

[Duplicate]
RCC 5 Reputation points

2023-06-22T16:12:21.3866667+00:00

@romungi-MSFT Thanks so much for your response!

It looks like I only have one directory.

I can't click my user in the top right of the Azure AI Studio because the error message is an overlay, which prevents me from clicking the profile button.

However, from the Azure Portal, I clicked my user in the top right, and then clicked switch directory. That brings up the directories page, which only lists one directory even when I select to list "All Directories".

It's very odd that the resources show up in Recents on the Azure Portal, but not under the Resource Group or All Cognitive Services pages unless I select "Simplified View".

Do you have any other thoughts? Is there any other information that would be helpful?
romungi-MSFT 48,911 Reputation points Microsoft Employee Moderator

2023-06-23T07:57:39.5466667+00:00

@RCC I think it could only be an access issue but since you are able to create an Azure OpenAI resource the message seen in OpenAI studio seems weird. A default Contributor role, or the Cognitive Services Contributor role should be enough for a user to create and manage a cognitive service resource. If you are a contributor to your subscription and still seeing the issue, I would suggest raising a support case from Azure portal to understand what could be wrong here. Thanks!!
RCC 5 Reputation points

2023-06-23T19:58:40.3633333+00:00

@romungi-MSFT Thanks so much for your help. I'll reach out to support.
iwasrobbed 0 Reputation points

2023-06-26T16:35:39.11+00:00

Did you ever get this resolved? I'm having the same exact issue after getting an email saying I was onboarded / granted access. Feels like a bug or maybe propagation issue.

I only have one "Default Directory" of which I'm the Global Administrator and these are all attached to the same subscription which was granted access per the email.
Joseph 0 Reputation points

2024-11-14T20:49:15.2733333+00:00

EDIT: Removed. Double-post.
Joseph 0 Reputation points

2024-11-14T21:22:08.13+00:00

I'm sorry if this is a duplicate comment. I left another message that seems to have fallen into the void. I was writing a similar question and stumbled upon at least a partial answer:

"""

Why does Azure AI Studio seem to ignore scope and resource when creating a deployment? I created a resource 'mycompany-azure-openai' and switched over to https://oai.azure.com/resource/deployments. I then switched scope/resource to 'mycompany-azure-openai' and created a deployment for GPT-4o-mini. The deployment was NOT created in mycompany-azure-openai, but in another context that I can't seem to switch to. How do I create a deployment in 'mycompany-azure-openai'?

"""

My issue was the 'Standard' deployment type does not use the resource context in the top-right dropdown. I had to switch to 'Provisioned-managed' to be able to specify the resource, and after doing that I noticed that there was no quota for the model I wanted to deploy. If one leaves 'Global Standard' or 'Standard' as their deployment type then a resource will be created which is detached from the expected one. It's a bit of an annoying UX thing.

1 answer

Your answer

romungi-MSFT 48,911 Reputation points Microsoft Employee Moderator

2023-06-22T15:26:19.9866667+00:00

@RCC Do you have multiple directories under your account? If you are able to create an Azure OpenAI resource from Azure portal you should be able to login to the OpenAI studio with the same account and directory.

Could you click on your name on the top right hand side and see if you can switch to the correct directory? Also, try to login using a different browser before completing the switch. It should look something like below:
RCC 5 Reputation points

2023-06-22T16:05:30.1766667+00:00

[Duplicate]
RCC 5 Reputation points

2023-06-22T16:12:21.3866667+00:00

@romungi-MSFT Thanks so much for your response!

It looks like I only have one directory.

I can't click my user in the top right of the Azure AI Studio because the error message is an overlay, which prevents me from clicking the profile button.

However, from the Azure Portal, I clicked my user in the top right, and then clicked switch directory. That brings up the directories page, which only lists one directory even when I select to list "All Directories".

It's very odd that the resources show up in Recents on the Azure Portal, but not under the Resource Group or All Cognitive Services pages unless I select "Simplified View".

Do you have any other thoughts? Is there any other information that would be helpful?
romungi-MSFT 48,911 Reputation points Microsoft Employee Moderator

2023-06-23T07:57:39.5466667+00:00

@RCC I think it could only be an access issue but since you are able to create an Azure OpenAI resource the message seen in OpenAI studio seems weird. A default Contributor role, or the Cognitive Services Contributor role should be enough for a user to create and manage a cognitive service resource. If you are a contributor to your subscription and still seeing the issue, I would suggest raising a support case from Azure portal to understand what could be wrong here. Thanks!!
RCC 5 Reputation points

2023-06-23T19:58:40.3633333+00:00

@romungi-MSFT Thanks so much for your help. I'll reach out to support.
iwasrobbed 0 Reputation points

2023-06-26T16:35:39.11+00:00

Did you ever get this resolved? I'm having the same exact issue after getting an email saying I was onboarded / granted access. Feels like a bug or maybe propagation issue.

I only have one "Default Directory" of which I'm the Global Administrator and these are all attached to the same subscription which was granted access per the email.
Joseph 0 Reputation points

2024-11-14T20:49:15.2733333+00:00

EDIT: Removed. Double-post.
Joseph 0 Reputation points

2024-11-14T21:22:08.13+00:00

I'm sorry if this is a duplicate comment. I left another message that seems to have fallen into the void. I was writing a similar question and stumbled upon at least a partial answer:

"""

Why does Azure AI Studio seem to ignore scope and resource when creating a deployment? I created a resource 'mycompany-azure-openai' and switched over to https://oai.azure.com/resource/deployments. I then switched scope/resource to 'mycompany-azure-openai' and created a deployment for GPT-4o-mini. The deployment was NOT created in mycompany-azure-openai, but in another context that I can't seem to switch to. How do I create a deployment in 'mycompany-azure-openai'?

"""

My issue was the 'Standard' deployment type does not use the resource context in the top-right dropdown. I had to switch to 'Provisioned-managed' to be able to specify the resource, and after doing that I noticed that there was no quota for the model I wanted to deploy. If one leaves 'Global Standard' or 'Standard' as their deployment type then a resource will be created which is detached from the expected one. It's a bit of an annoying UX thing.

Answer 1

Hi RCC, I understand that mainly you have 2 issues:

1. One is accessing the OpenAI Studio.

If you're accessing the subscription as a CSP with Foreign Principal then you cannot access because your account is foreign to the OAI studio.

Solution: Create AAD user and then assign required permission/RBAC on it or RG and then try to access.

2. Cannot create new OpenAI resource even after deleting the existing one.

You're not able to create the other as the deleted resource is still exist in soft delete state.

Solution: Search OpenAI in search bar and refer below screenshot to delete the resource and try again.
User's image

Hope this helps :)

Thank you!

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Unable to log into Azure AI Studio after approved + resource created

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