During teams recording user's entire face was showing. Now the recording is showign it cut off

Question

During this teams recording the woman on video had her entire face showing however in the recording it is cut off. Please see screenshot attached. She joined the call from a mobile device but we had no problems seeing her during the call so something is wrong with the recording and trying to figure out how to fix it.

Answer 1

Hi

My test on the mobile client successfully reproduced your problem, which should be due to the design of Teams meeting recording.

Please try to join the meeting on the desktop client and check if the recording file is cropped.

To fix the problem more quickly, I have found a feedback in Teams UserVoice and you could vote for it. Many features of our current products are designed and upgraded based on customers' feedback. With requirements like this increase, the problem may well be released in the future. Thanks for your understanding and support.

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