Error when trying to install SCCM client - MicrosoftPolicyPlataform component fails

Question

Hello!

I'm struggling with SCCM client setup on some machines (Windows Server 2012r2). Setup fails when it tries to install MicrosoftPolicyPlataform component. I've tried to install it manually, set folder permissions, copy another package, but no success.

The MicrosoftPolicyPlataform error log message presents:

CustomAction DeleteAuthorityStoreDirectory_InstallRollback.GetProgress returned actual error code 1157 (note this may not be 100% accurate if translation happened inside sandbox)

MSI (s) (80:B4) [14:42:34:823]: Product: Microsoft Policy Platform -- Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action DeleteAuthorityStoreDirectory_InstallRollback.GetProgress, entry: DeleteDirectory, library: C:\windows\Installer\MSI30A6.tmp

Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action DeleteAuthorityStoreDirectory_InstallRollback.GetProgress, entry: DeleteDirectory, library: C:\windows\Installer\MSIBF45.tmp

SCCM CB 2211

Any help would be much appreciated.

Thiago

Answer 1

Hi,

Thank you for posting in Microsoft Q&A forum.

1,Are SCCM client installation successful on the machines other than Windows Server 2012r2? Are the machines in the same subnet?

2,Please check MicrosoftPolicyPlatformSetup.msi.log and ccmsetup.log in the ccmsetup\logs folder on the client having issues.

Thanks for your time. Have a nice day!

Best regards,

Simon

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Answer 2

Hi Simon,

1- Yes, I have successful SCCM clients installation on W2012r2 on the network;

2- I provided log information of the MicrosoftPolicyPlataform.log.... following are the entry log in ccmsetup.log..

MSI: There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. 	ccmsetup	26/06/2023 09:22:01	10088 (0x2768)
File C:\windows\ccmsetup\MicrosoftPolicyPlatformSetup.msi installation failed. Error text: ExitCode: 1603
Action: DeleteAuthorityStoreDirectory_InstallRollback.GetProgress.
ErrorMessages:
There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. 
	ccmsetup	26/06/2023 09:22:02	10088 (0x2768)
InstallFromManifest failed 0x80070643	ccmsetup	26/06/2023 09:22:02	10088 (0x2768)
Failed to connect to policy namespace. Error 0x8004100e	ccmsetup	26/06/2023 09:22:02	6156 (0x180C)
Failed to revoke client upgrade local policy. Error 0x8004100e	ccmsetup	26/06/2023 09:22:02	6156 (0x180C)
CcmSetup failed with error code 0x80070643	ccmsetup	26/06/2023 09:22:02	6156 (0x180C)

tks.

Thiago

Answer 3

Hi,

Thanks for your reply.

This can occur if a previously failed installation of the Configuration Manager client left behind an IPI installer file (.ipi) in the %systemroot%\installer directory on the target computer.

Search for *.ipi files in the %systemroot%\installer directory on the target computer and temporarily move them to a different folder. Next run the setup of the client installation again and it should complete successfully.

Please refer to: MSI: Configuration Manager Client is not installed

Thanks for your time. Have a nice day!

Best regards,

Simon

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