How to remove RootCert Proxy Certificate from my PC?

Question

So I downloaded an app but it told me to download a certificate to use it, so I downloaded it but after restarting my internet acted weird, some of the apps don't work anymore and my internet became slower and some pages don't work,,,,,,, I need help please? I don't know the certificate name but it was a certificate extension called rootCert and I think it is a proxy certificate or something.

Answer 1

Hello gekalefur,

Thank you for your question and for reaching out with your question today.

If you have downloaded and installed a root certificate with the extension "rootCert" and are experiencing issues with your internet connection and app functionality, it is possible that the certificate has caused some conflicts or disruptions. Here's what you can do to address the situation:

1. Remove the root certificate: a. Press the Windows key + R to open the Run dialog. b. Type "certmgr.msc" and press Enter to open the Certificate Manager. c. In the Certificate Manager window, navigate to the "Trusted Root Certification Authorities" store. d. Look for the certificate you installed with the name "rootCert" or any other unfamiliar certificate. e. Right-click on the certificate and select "Delete" or "Remove." f. Confirm the removal when prompted.
2. Scan for malware or unwanted programs: It is possible that the root certificate was accompanied by malware or unwanted programs that are causing the issues you described. Run a thorough scan of your system using reliable antivirus or anti-malware software to detect and remove any potential threats.
3. Reset your network settings: If your internet connection is still affected after removing the certificate, resetting your network settings may help resolve the issues. Here's how to do it: a. Press the Windows key + X and select "Windows PowerShell (Admin)" or "Command Prompt (Admin)" to open an elevated command prompt. b. Type the following commands one by one and press Enter after each:

   
         netsh winsock reset
   
         netsh int ip reset
   
         ipconfig /release
   
         ipconfig /renew
   
         ipconfig /flushdns
   
   

   c. Restart your computer.
4. Restore system settings: If the above steps don't resolve the issues, you can try restoring your system to a previous state before the certificate installation. Use the System Restore feature to roll back your computer's settings to a point where everything was functioning properly. Make sure to choose a restore point created before the certificate installation.

I used AI provided by ChatGPT to formulate part of this response. I have verified that the information is accurate before sharing it with you.

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