Why was I billed for services not access?

Valerie Leuchtmann 0 Reputation points
2023-06-26T20:56:21.0466667+00:00

I was billed 70$ for a vpn that nothing connected to. No VM's, I was not able to connect to it with my phone. Two days later I looked at it to see what was wrong and noticed I was being billed for an unusable service. I canceled my subscription and am afraid to use the service for being billed for services that did not work. Also the help system is awful. How do I get in touch with a real person to figure what I was billed for in two days?

Azure VPN Gateway
Azure VPN Gateway
An Azure service that enables the connection of on-premises networks to Azure through site-to-site virtual private networks.
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  1. Luke Murray 10,531 Reputation points MVP
    2023-06-27T04:37:41.2766667+00:00

    Hi, Valerie

    The Gateway is billed per hour, whether it's connected to anything or not, as it consumes underlying compute resources.

    You can raise a Support Case, and specify Billing in the Azure Portal. Billing and subscription management support is available to all Azure customers.

  2. ChaitanyaNaykodi-MSFT 23,106 Reputation points Microsoft Employee
    2023-07-03T22:40:16.88+00:00

    @Valerie Leuchtmann

    Thank you for reaching out to us on Microsoft Q&A forum and apologies for the delay.

    If I understand correctly you are facing issue while creating a Billing support ticket, where you are getting redirected to Q&A forum instead.

    You can follow the steps mentioned below to create a

    User's image

    • Select Billing as issue type and select the subscription where the Azure VPN resource was (refer to image below for additional details) Click Next.

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    • On the Recommended Solution issue I think this is where you faced the issue above. Ignore the recommended solutions here and click on "Return to the support request" and Click Next.

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    • Provide additional details and then Review and Create.
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    You must have the appropriate access to a subscription before you can create a support request for it. This means you must have the Owner, Contributor, or Support Request Contributor role, or a custom role with Microsoft.Support/*, at the subscription level.

    You can refer to this documentation for additional details.

    Hope this helps! Please let me know if you are still facing any issue. Thank you!

    ​​Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

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