How to reactivate a subscription when it says there is no payment pending?

Question

I'm unable to reactivate my subscription(Pay as you go). It doesn't say the reason. When I try to reactivate it says I need make Payment. When I click on Pay Now it says there is no payment pending. How should I proceed?

Answer 1

Hi,

Please create a New Support Request in the portal and choose Issue type: Subscription management Problem type: Re-enable my subscription, select a problem sub type, then click Next. Once it shows suggested solutions, click Return to support request as shown below:

Click Next, continue filling out information, make sure your email/phone are correct, and finishing creating the case. There is no charge for billing/subscription management support requests. A support engineer will assist you with re-activating your subscription.

Please click Accept Answer if above was useful.

Thanks.

-TP