Something went wrong

Question

I am receiving this error when a client is trying to log into the new desktop app, phone, and OWA.

UTC Date: 2023-06-27T14:15:21.675Z
Client Id: 0219297A8D114A7C8454B1D1931A8C7B
Session Id: e7e52b46-2c84-4069-a642-b51f42114e85
Client Version: 20230609005.14
BootResult: fail
Back Filled Errors: None
err: System.TypeLoadException
esrc: StartupData
et: ServerError
estack: Error: 500
    at Object.b [as createStatusErrorMessage] (https://res.cdn.office.net/owamail/20230609005.14/scripts/owa.mailindex.js:2:265154)
    at https://res.cdn.office.net/owamail/20230609005.14/scripts/owa.mailindex.js:2:264316
st: 500
ehk: X-OWA-Error
efe: DS7PR03CA0012, SA1P222CA0169
ebe: DM6PR13MB4035
ewsver: 15.20.6521.31
emsg: ErrorUnexpectedFailure

Answer 1

Hi @ Osmin Vanegas，

There is a related issue in the backend that should have been fixed.

We recommend that you contact your administrator to check for EX610644 issue in the Microsoft 365 admin center.

Direct link: https://portal.office.com/adminportal/home?#/servicehealth/:/alerts/EX610644

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.