Outlook Web Portal Error

Question

A couple users in my org have this same error when access outlook web portal.
The outlook desktop app is still working for them.

UTC Date: 2023-06-27T18:30:22.562Z
Client Id: 300A34E9522D492FA8381AD28653E506
Session Id: bb424f00-8c5c-495e-860a-716139afa7c2
Client Version: 20230616004.12
BootResult: fail
Back Filled Errors: None
err: System.TypeLoadException
esrc: StartupData
et: ServerError
estack: Error: 500
    at Object.K [as createStatusErrorMessage] (https://res-h3.public.cdn.office.net/owamail/20230616004.12/scripts/owa.mailindex.js:2:262381)
    at https://res-h3.public.cdn.office.net/owamail/20230616004.12/scripts/owa.mailindex.js:2:261543
st: 500
ehk: X-OWA-Error
efe: SJ2PR07CA0006
ebe: BY5PR08MB6200
ewsver: 15.20.6521.31
emsg: ErrorUnexpectedFailure

Answer 1

Hi @Michael Lambert

Please contact your administrator to check for EX610644 error in Microsoft 365 admin center>Health>Service Health. This is a known issue that has been fixed.

https://portal.office.com/adminportal/home?#/servicehealth/:/alerts/EX610644

Best Regards,

Dezhi

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

Answer 2

i cANT MAIL