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I need help to login to my work Microsoft Account, i just lost my phone with the Authenticator app, unfortunately, i had not set up alternative login yet. I am the administrator for my organisation what can i do to remove the login from the lost phone to be able to login using a new one.
If you are the sole administrator within your Azure subscription and have lost access to your Azure portal due to the loss of your authenticator, you can attempt the following step to regain access:
For further assistance and guidance, you can refer to the Microsoft support article available at https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42.
If the response helped, do "Accept Answer" and up-vote it
Thank you for your suggestions, but i couldn't succeed either, because 2 factor authentication was on. And the options can only help in changing the password which leaves another security layer for authenticator app
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You need to contact Microsoft Support they will be able so help you !
You need to contact Microsoft Support they will be able so help you !
If you are the only global admin on the account and are blocked entirely, you can reach out to the 365 Data Protection team to restore access. 866-807-5850
--please don't forget to upvote and Accept as answer if the reply is helpful--
Just checking if there's any progress or updates?
--please don't forget to upvote and Accept as answer if the reply is helpful--
Thank you very much for your advice, it was very helpful, i contacted the Data Protection Team and they reset the MFA.
Glad to hear, you're welcome.