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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 79%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESW%3C/text%3E%3C/svg%3E)
Hi
maybe someone can help.
I want to delete an old User mail from the notification list from "Azure Active Directory > Security > Multi-Factor Authentication > Notifications" but I get always the error:
AAD Error Details: Failed to update the notifications list
Updating notification list
{"errorCode":"PreconditionFailed","localizedErrorDetails":null,"operationResults":null,
"timeStampUtc":"2023-06-28T14:39:42.3538913Z","clientRequestId":"10fedee3-f4cb-436b-891f-.....","internalTransactionId":"c3920cf9-ad2c-455e-9d1.....",
"tenantId":null,"userObjectId":"d315e6f3-56d9-4cb8-bd48-.....","exceptionType":"MFAServiceException"}
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 17%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGM%3C/text%3E%3C/svg%3E)
@Stefan Wiedemann Thank you for reaching out to us, would request you to share complete details with respect to client request id, timestamp, transaction id and complete screenshot of the error at the time of issue to investigate this further.
Have you tried same operation/changes from another browser or session. Also, did you check with another Global admin account to check if the same issue persists.
Please send us an email on azcommunity [at] microsoft [dot] com referencing this issue with a subject line "ATTN:Girish" with the above requested details to investigate this issue further.
@Stefan Wiedemann Worked offline, gathered tenant id, client request id, timestamp, transaction id at the time of issue and worked with the engineering team to resolve the issue as the issue was tenant specific.
Please remember to "Accept Answer" if answer helped, so that others in the community facing similar issues can easily find the solution.