Getting bluescreen on my Windows Server 2019 almost every month continuously. Someone please help

Question

Dear Microsoft Support,

Im trying to solve this issue for the past few months but unable to find a solution. Someone kindly help me to settle this. Im posting the error log here below,

Log Name: System Source: Microsoft-Windows-WER-SystemErrorReporting Date: 29/06/2023 02:02:17 Event ID: 1001 Task Category: None Level: Error Keywords: Classic User: N/A Computer: ds11165 Description: The computer has rebooted from a bugcheck. The bugcheck was: 0x00000133 (0x0000000000000000, 0x0000000000000501, 0x0000000000000500, 0xfffff80561fe8380). A dump was saved in: C:\Windows\Minidump\062923-12046-01.dmp. Report Id: a7b3d6e6-172f-47a3-a824-8f820e123027. Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 1001 0 2 0 0 0x80000000000000 1580361 System ds11165 0x00000133 (0x0000000000000000, 0x0000000000000501, 0x0000000000000500, 0xfffff80561fe8380) C:\Windows\Minidump\062923-12046-01.dmp a7b3d6e6-172f-47a3-a824-8f820e123027

Answer 1

Hello,

this is usually related to drivers.

Have you reached out to the server manufacturer to check for known issues?

Answer 2

Hello there,

Experiencing frequent Blue Screen of Death (BSOD) errors on your Windows Server 2019 can be frustrating and disruptive to your operations. BSOD errors typically indicate serious system issues that need to be addressed. Here are some steps you can take to troubleshoot and resolve the problem:

Check for hardware issues: Ensure that all hardware components, including RAM, hard drives, and any other peripheral devices, are properly installed and functioning correctly. Faulty hardware can often cause BSOD errors. Consider running diagnostic tools to test your hardware for any potential issues.

Update drivers: Outdated or incompatible drivers can lead to system instability and BSOD errors. Visit the manufacturers' websites for your server hardware components and check for updated drivers. Install the latest drivers for all devices, paying particular attention to critical components such as the motherboard, graphics card, and network adapters.

Install Windows updates: Make sure your Windows Server 2019 is up to date with the latest patches and updates. Windows updates often include bug fixes and stability improvements that can address known issues, including BSOD errors. Use Windows Update or the Windows Server Update Services (WSUS) to ensure you have all the necessary updates installed.

Review system logs: Examine the Event Viewer logs to identify any specific error messages or patterns related to the BSOD crashes. Look for critical or error events leading up to the crashes, which might provide clues about the underlying cause.

Analyze dump files: When a BSOD occurs, Windows creates a memory dump file that contains information about the crash. These dump files can be analyzed to determine the cause of the error. Tools like WinDbg or BlueScreenView can help you interpret the dump files and identify the problematic driver or module.

Scan for malware: Malware infections can also cause system instability and lead to BSOD errors. Run a thorough scan with a reputable antivirus or anti-malware software to check for any malicious programs that could be affecting your server.

Check for overheating: High temperatures can cause hardware failures and system crashes. Verify that your server's cooling system is functioning correctly and that the internal components are not overheating. Clean out any dust from fans and ensure proper ventilation.

I used AI provided by ChatGPT to formulate part of this response. I have verified that the information is accurate before sharing it with you.

Hope this resolves your Query !!

--If the reply is helpful, please Upvote and Accept it as an answer–

Answer 3

Please run the DM log collector and post a share link into this thread using one drive, drop box, or google drive.

If the server is able to run the V2 log collector it will collect more useful files for troubleshooting.

https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

https://www.elevenforum.com/t/bsod-posting-instructions.103/

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--Please don't forget to upvote and Accept as answer if the reply is helpful--

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Answer 4

The error log you provided indicates that your computer has experienced a bugcheck (also known as a Blue Screen of Death or BSOD) with the bugcheck code 0x00000133. This bugcheck code usually points to a problem related to the DPC_WATCHDOG_VIOLATION.

Resolving BSOD issues can be challenging as they can have various causes. However, I can provide you with some general troubleshooting steps to help you diagnose and fix the problem:

Check for Windows Updates: Ensure that your Windows 2012/2012 R2 server is fully updated with the latest Windows updates, including both critical and optional updates. Sometimes, Microsoft releases patches that address known issues and improve system stability.

Check Hardware and Drivers: Faulty hardware or outdated drivers can cause BSOD errors. Make sure to update all drivers, especially those related to the motherboard, chipset, graphics card, and network adapter. You can obtain the latest drivers from the manufacturer's website.

Check for Memory Issues: Memory problems can also lead to BSOD errors. Run the Windows Memory Diagnostic tool to check for memory problems:

• Press Win + R to open the Run dialog, then type "mdsched.exe" and press Enter.
• Choose to restart and check for memory problems.

Check for Disk Errors: Disk errors can cause system instability. Run the built-in disk checking tool:

• Open Command Prompt as Administrator.
• Type "chkdsk /f" and press Enter. Follow any prompts to schedule the disk check and restart your computer.

Check for Malware: Perform a thorough scan for malware using Windows Defender Antivirus or a reliable third-party antivirus program. Malware infections can cause unexpected system behavior.

Review Recent Changes: If the issue started after installing new software or making changes to the system configuration, consider rolling back those changes to see if the problem is resolved.

Check for Overheating: Overheating can lead to system instability. Ensure that the server's cooling system is functioning correctly and that there is proper ventilation around the server.

Monitor for Recurrence: After performing the above steps, monitor your server for any further BSOD occurrences. If the issue persists, collect the information from the Minidump file (C:\Windows\Minidump\062923-12046-01.dmp) and analyze it using tools like WinDbg to pinpoint the cause of the crash.

If you are not familiar with advanced debugging techniques, consider reaching out to Microsoft Support or a qualified IT professional who can assist in analyzing the Minidump file and identifying the root cause of the issue.