How to pop out a chat with a bot in Teams ?

Question

How to pop out a chat with a bot in Teams ?

Anonymous

I am trying to open a chat with a bot in MS Teams. It is more convenient for our case to chat with a bot in a separate window. I am using the guide: https://support.microsoft.com/en-us/office/pop-out-a-chat-in-teams-cff95cb0-34af-423f-8f69-fe9106973790

However, for some reason, there is no icon to pop up a chat with a bot when I hover the cursor:

Also, the pop-up chat icon doesn't work when I click it. It works when I click it in a chat with other employees, but not with the bot.
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Is there any way to pop up a chat with a bot in Teams? Are there any bot settings that a bot developer can change to make popping up a chat work?

Thanks

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Answer 1

Priscilla Soares | Escola São Domingos 400

Hello,

I can offer some general guidance and suggestions.

Verify bot installation: Ensure that the bot is properly installed in your Microsoft Teams environment. Double-check that the bot is correctly added and configured within your organization's Teams settings.

Update Teams client: Make sure you're using the latest version of the Microsoft Teams desktop client. It's possible that certain features, including the ability to pop up a chat, might not be available in older versions. Updating to the latest version may resolve the issue.

Confirm bot compatibility: Some bots may not support the pop-up chat feature. Bot developers have the ability to configure their bots with specific capabilities, including whether they can be opened in a separate window. Confirm with the bot developer if their bot supports popping up a chat.

Try alternative methods: If the pop-up chat icon isn't appearing or functioning as expected, you can try other methods to open a chat with a bot. Here are a few alternatives:

Use the search bar: In the Teams client, click on the search bar at the top, enter the bot's name, and select the bot from the search results. This should open a chat window with the bot.
Pin the bot: Right-click on the bot's name in the chat list, and choose "Pin" from the context menu. This will keep the bot's chat window easily accessible.
Add the bot to a team or group chat: If applicable, consider adding the bot to a team or group chat. This way, you can interact with the bot within the context of a specific conversation.

Report the issue: If none of the above steps resolve the problem, it might be a bug or limitation in the Teams client or the bot itself. Consider reporting the issue to Microsoft Support or reaching out to the bot developer for assistance. They may have specific recommendations or be able to address the problem directly.

I recommend following the general steps outlined above and reaching out to the bot developer for further guidance.

Anonymous

2023-06-30T13:31:52.4433333+00:00

Hi @Priscilla Soares | Escola São Domingos ,

Bot developers have the ability to configure their bots with specific capabilities, including whether they can be opened in a separate window.

Could you please elaborate where developer can configure their bots? Is it Azure Portal? I could not find relevant config there
Anonymous

2023-06-30T13:34:31.85+00:00

Hi. Could you please elaborate where the developer can configure whether the chat with a bot can be opened in a separate window? I tried to find it in the Azure Portal -> Azure Bot -> Channels, but could not find a relevant configs
Priscilla Soares | Escola São Domingos 400 Reputation points

2023-06-30T13:35:02.6033333+00:00
Yes, bot developers typically configure their bots' capabilities through the Azure portal. The Azure portal provides a comprehensive set of tools and services for managing and configuring bots built using the Microsoft Bot Framework.

To configure the capabilities of a bot in the Azure portal, you can follow these steps:

Open the Azure portal (portal.azure.com) and sign in with your Microsoft account.

Navigate to the resource group or subscription where your bot is deployed.

Locate the bot resource within the resource group. It should have the same name as your bot.

Click on the bot resource to open its settings and configuration page.

In the left-hand menu, you should see various options and settings for your bot, such as "Channels," "Application settings," "Messaging endpoint," etc.

Depending on the specific capabilities you want to configure, you may need to explore different sections of the settings page. Look for options related to chat interfaces, pop-up windows, or additional channels where the bot can be deployed.

Once you find the relevant settings, you can adjust them to enable or disable specific features, including the ability to open the bot in a separate window or pop-up chat.

Please note that the exact configuration options and layout may vary depending on the version of the Azure portal and the specific bot framework you are using. If you're having trouble finding the specific settings for configuring the bot's capabilities, it's best to consult the documentation provided by the bot framework or reach out to the bot developer for guidance.

Remember that bot capabilities can also be customized and extended through the code and logic implemented by the bot developer. The Azure portal is primarily used for managing deployment and configuration settings, but the actual behavior of the bot may require modifications in the codebase.
Priscilla Soares | Escola São Domingos 400 Reputation points

2023-06-30T14:18:06.25+00:00
I apologize for any confusion caused. I understood your request incorrectly. Actually, the ability to open a chat with a bot in a separate window or pop-up chat is not a configuration that can be directly controlled or configured in the Azure portal or through the Azure Bot service.

The availability of a pop-up chat feature for a bot is determined by the Microsoft Teams client itself, and it is not something that bot developers can explicitly configure within the Azure portal. The Teams client provides this functionality as a user interface feature.

When a bot is added to Microsoft Teams, the Teams client determines whether it can be opened in a separate window or in a pop-up chat based on various factors, including the Teams client version and the specific capabilities of the bot.

If the pop-up chat feature is not available for a bot, it is likely due to the limitations of the Teams client or the specific configuration of the bot by the Teams platform. In such cases, users will need to interact with the bot within the main Teams interface, either in a chat window or within a channel.

There's another way. Here are some steps you can try to fix the issue:

Clear your Teams cache: Sometimes, clearing the cache can resolve unexpected behavior in Teams. To clear the cache, follow these steps:

Close the Teams application.

Open the Run dialog (Windows key + R), type %appdata%\Microsoft\Teams, and press Enter.

In the folder that opens, select all the files and folders except for the "UserData" folder, and delete them.

Restart the Teams application and try opening a chat with the bot again.

Have you updated to the latest version of the Teams client installed on your device?
Did you try accessing Teams from a different device or client, such as a mobile device or the web version of Teams?

Once again, apologies for any confusion my previous response may have caused.

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How to pop out a chat with a bot in Teams ?

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