RDS Per User CAL Windows Server 2019 report

Question

Hi,

I am trying for weeks now to figure out how can I get proper report.

I have multiple Windows Server 2019 Per User CAL-s installed on my licensing server (2019).

When I try to get report (RD Licensing Manager) to see available and issued licenses, I only received Installed but Issued is zero(0) in report but in GUI it says different numbers for issued. Even when I use PS to get report it is the same. I only get report for installed licenses.

Can someone help me to get both installed and issued numbers correct. Thank you

Answer 1

Hello

Krunoslav,

Thank you for your question and for reaching out with your question today.

If you're experiencing discrepancies between the Installed and Issued license counts in the RD Licensing Manager report for your Windows Server 2019 Per User CALs, here are a few suggestions to help troubleshoot the issue:

1. Verify licensing configuration: Double-check your licensing configuration in the RD Licensing Manager to ensure that the correct licensing mode (Per User) and license packs are installed and properly configured. Ensure that the licenses are specifically assigned to users.
2. Restart the RD Licensing service: Try restarting the Remote Desktop Licensing service on the licensing server. This can help refresh the licensing information and resolve any temporary issues.
3. Check event logs: Review the event logs on the licensing server for any related errors or warnings that might provide additional information about the license issuance process. Look for any events related to licensing or Remote Desktop Services.
4. Validate user assignments: Ensure that the user assignments for the Per User CALs are properly configured. The licenses should be assigned to individual users rather than devices. Double-check the user assignments in the RD Licensing Manager.
5. Use PowerShell to retrieve license information: Instead of relying solely on the RD Licensing Manager GUI, you can use PowerShell to retrieve license information. The following PowerShell command can help you get a detailed report:

Get-WmiObject -Namespace "Root/CIMv2/TerminalServices" -Class Win32_TSLicenseReport | Select-Object LicenseServer, TotalLicenses, IssuedLicenses, RemainingLicenses

This command retrieves license information using WMI and displays the LicenseServer, TotalLicenses, IssuedLicenses, and RemainingLicenses values.

Remember that licensing issues can be complex, so it's important to ensure that you have the necessary licensing agreements and compliance in place.

I used AI provided by ChatGPT to formulate part of this response. I have verified that the information is accurate before sharing it with you.

If the reply was helpful, please don’t forget to upvote or accept as answer.

Best regards.

Answer 2

Actually I have fixed my problem.
I found the procedure somewhere on the forum.

The solution that worked for me:

-On the OU that contains your users, right-click and choose Delegate Control... , follow wizard
-On Users and Groups page, click Add and then enter SELF
-On Tasks to Delegate page, select Create a custom task to delegate
-On Active Directory Object Type page select Only the following objects in the folder, then scroll down and select User objects
-On Permissions page, select General, then scroll down and select Read and write Terminal Server license server