Azure lab Services- experiencing intermittent Lab VM shutdown even with Lab settings disabled for auto-shutdown

Question

Azure lab Services- experiencing intermittent Lab VM shutdown even with Lab settings disabled for auto-shutdown

Sybille Baylard 0

Created two Lab VMs (windows & linux) on Azure Lab Services. The VMs keeps shutting down intermittently while being connected. All Lab settings were disabled so it should not be shutting down.

Has anyone experienced this behavior?

Priscilla Soares | Escola São Domingos 400 Reputation points

2023-06-30T14:20:57.4133333+00:00

That's, indeed, weird.

I can provide some general troubleshooting steps that you can try to address the intermittent shutdown issue with your Lab VMs:

Check Power Settings: Ensure that the power settings on the VMs are configured correctly. Make sure that the VMs are set to never sleep, hibernate, or shut down automatically. Verify both the operating system's power settings and any additional power management settings within Azure Lab Services.

Review Azure Lab Services Settings: Double-check all the settings within Azure Lab Services to ensure that no automatic shutdown or idle timeout settings are enabled. Pay attention to any schedules or policies that might be affecting the VMs.

Review Activity Logs: Review the activity logs for your Azure Lab Services to see if there are any relevant entries indicating why the VMs are shutting down. The logs may provide insights into any specific events or triggers causing the shutdowns.

Check VM Health: Check the health status of the VMs within the Azure portal. Look for any performance issues or critical alerts that could be causing the intermittent shutdowns. Monitor CPU, memory, and disk usage to ensure the VMs are not reaching resource limits.

Contact Azure Support: If the issue persists and you are unable to identify the cause or resolve it on your own, consider reaching out to Azure support. They have the necessary tools and expertise to investigate and provide assistance for specific issues related to Azure Lab Services.

Remember, the steps provided above are general suggestions, and it's essential to consider your specific environment and configurations while troubleshooting. Contacting Azure support will be the most effective way to address this issue if the basic troubleshooting steps don't resolve the problem.
Prrudram-MSFT 28,196 Reputation points Moderator

2023-07-12T05:36:47.63+00:00

@Sybille Baylard

Do you still have the issue? If yes, this needs deeper investigation, Azure technical support team will be able to check and help with this. I would recommend you open an azure support case. If you don't have the ability to open a technical support ticket, please let me know and I can help you further with this.

1 answer

Your answer

Priscilla Soares | Escola São Domingos 400 Reputation points

2023-06-30T14:20:57.4133333+00:00

That's, indeed, weird.

I can provide some general troubleshooting steps that you can try to address the intermittent shutdown issue with your Lab VMs:

Check Power Settings: Ensure that the power settings on the VMs are configured correctly. Make sure that the VMs are set to never sleep, hibernate, or shut down automatically. Verify both the operating system's power settings and any additional power management settings within Azure Lab Services.

Review Azure Lab Services Settings: Double-check all the settings within Azure Lab Services to ensure that no automatic shutdown or idle timeout settings are enabled. Pay attention to any schedules or policies that might be affecting the VMs.

Review Activity Logs: Review the activity logs for your Azure Lab Services to see if there are any relevant entries indicating why the VMs are shutting down. The logs may provide insights into any specific events or triggers causing the shutdowns.

Check VM Health: Check the health status of the VMs within the Azure portal. Look for any performance issues or critical alerts that could be causing the intermittent shutdowns. Monitor CPU, memory, and disk usage to ensure the VMs are not reaching resource limits.

Contact Azure Support: If the issue persists and you are unable to identify the cause or resolve it on your own, consider reaching out to Azure support. They have the necessary tools and expertise to investigate and provide assistance for specific issues related to Azure Lab Services.

Remember, the steps provided above are general suggestions, and it's essential to consider your specific environment and configurations while troubleshooting. Contacting Azure support will be the most effective way to address this issue if the basic troubleshooting steps don't resolve the problem.
Prrudram-MSFT 28,196 Reputation points Moderator

2023-07-12T05:36:47.63+00:00

@Sybille Baylard

Do you still have the issue? If yes, this needs deeper investigation, Azure technical support team will be able to check and help with this. I would recommend you open an azure support case. If you don't have the ability to open a technical support ticket, please let me know and I can help you further with this.

Answer 1

Prrudram-MSFT 28,196 Moderator

Hello @Sybille Baylard

Do you still face this issue where your VMs are shutting down intermittently while being connected?

You can try troubleshooting the issue by resetting or redeploying the VMs. Have you done that already?

Also, sometimes we observed this could be due to certain firewall or advanced virtual networking configurations.

If the issue persists, you can investigate it from the activity logs for the VMs.

Prrudram-MSFT 28,196 Reputation points Moderator

2023-07-20T11:17:20.12+00:00

@Sybille Baylard
I discussed this issue with the internal teams, and this issue needs deeper investigation, Azure technical support team will be able to check and help on this. I would recommend you open an azure support case. If you don't have the ability to open a technical support ticket, please let me know and I can help you further with this.

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Azure lab Services- experiencing intermittent Lab VM shutdown even with Lab settings disabled for auto-shutdown

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