How do i fix an error message for FIFA 23: Secure Boot is not enabled on machine

Henry Wynd 0 Reputation points
2023-07-01T21:25:39.5866667+00:00

I keep getting this error message when loading up FIFA 23 saying "Secure Boot is not enabled on this machine". I've uninstalled the app, re-installed it, i've tried to go into my BIOS settings and none of it works. Apparently its an issue with EA AntiCheat, but at this point i'm so frustrated i cant give it any more attention. I've spent 6 hours today trying to research it with no luck. I even how now used WinDbg to diagnose the problem but don't know how to solve it:

************* Preparing the environment for Debugger Extensions Gallery repositories **************
   ExtensionRepository : Implicit
   UseExperimentalFeatureForNugetShare : false
   AllowNugetExeUpdate : false
   AllowNugetMSCredentialProviderInstall : false
   AllowParallelInitializationOfLocalRepositories : true

   -- Configuring repositories
      ----> Repository : LocalInstalled, Enabled: true
      ----> Repository : UserExtensions, Enabled: true

>>>>>>>>>>>>> Preparing the environment for Debugger Extensions Gallery repositories completed, duration 0.000 seconds

************* Waiting for Debugger Extensions Gallery to Initialize **************

>>>>>>>>>>>>> Waiting for Debugger Extensions Gallery to Initialize completed, duration 0.125 seconds
   ----> Repository : UserExtensions, Enabled: true, Packages count: 0
   ----> Repository : LocalInstalled, Enabled: true, Packages count: 36

Microsoft (R) Windows Debugger Version 10.0.25877.1004 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\ProgramData\eaanticheat\Crashdumps\PACKER_52000_14992.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available

Symbol search path is: srv*
Executable search path is: 
Windows 10 Version 22621 MP (12 procs) Free x64
Product: WinNt, suite: SingleUserTS Personal
Edition build lab: 22621.1.amd64fre.ni_release.220506-1250
Debug session time: Sat Jul  1 16:12:07.000 2023 (UTC - 5:00)
System Uptime: 0 days 0:00:52.905
Process Uptime: 0 days 0:00:06.000
.WARNING: Teb 0 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Teb 1 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
...............................................................

Loading unloaded module list
....
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(3a90.29d8): Access violation - code c0000005 (first/second chance not available)

+------------------------------------------------------------------------+
| This target supports Hardware-enforced Stack Protection. A HW based    |
| "Shadow Stack" may be available to assist in debugging and analysis.   |
| See aka.ms/userhsp for more info.                                      |
|                                                                        |
| dps @ssp                                                               |
|                                                                        |
+------------------------------------------------------------------------+

For analysis of this file, run !analyze -v
EAAntiCheat_GameServiceLauncher+0x1:
00007fff`ccc00001 5a              pop     rdx
0:006> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

WARNING: Teb 0 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB

KEY_VALUES_STRING: 1

    Key  : AV.Fault
    Value: Execute

    Key  : Analysis.CPU.mSec
    Value: 593

    Key  : Analysis.Elapsed.mSec
    Value: 8272

    Key  : Analysis.IO.Other.Mb
    Value: 31

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 42

    Key  : Analysis.Init.CPU.mSec
    Value: 108

    Key  : Analysis.Init.Elapsed.mSec
    Value: 49103

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 137

    Key  : Failure.Bucket
    Value: SOFTWARE_NX_FAULT_CODE_c0000005_EAAntiCheat.GameServiceLauncher.dll!Unknown

    Key  : Failure.Hash
    Value: {9765cd84-ca57-0a2b-658d-2a83892f7ced}

    Key  : Timeline.OS.Boot.DeltaSec
    Value: 52

    Key  : Timeline.Process.Start.DeltaSec
    Value: 6

    Key  : WER.OS.Branch
    Value: ni_release

    Key  : WER.OS.Version
    Value: 10.0.22621.1


FILE_IN_CAB:  PACKER_52000_14992.dmp

NTGLOBALFLAG:  0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

CONTEXT:  (.ecxr)
rax=0000000000000000 rbx=8eff0e18db56b6dc rcx=0000000000000000
rdx=8eff0e18db56b6dc rsi=0000000000000000 rdi=000000b284dffa68
rip=00007fffccc00001 rsp=000000b284dffa68 rbp=000001c26a11e340
 r8=976bfc92597b000a  r9=097a395f8fbcfd30 r10=91f27c361c56e18c
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
EAAntiCheat_GameServiceLauncher+0x1:
00007fff`ccc00001 5a              pop     rdx
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 00007fffccc00001 (EAAntiCheat_GameServiceLauncher+0x0000000000000001)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000008
   Parameter[1]: 00007fffccc00001
Attempt to execute non-executable address 00007fffccc00001

PROCESS_NAME:  EAAntiCheat.GameServiceLauncher.exe

EXECUTE_ADDRESS: 7fffccc00001

FAILED_INSTRUCTION_ADDRESS: 
EAAntiCheat_GameServiceLauncher+1
00007fff`ccc00001 5a              pop     rdx

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000008

EXCEPTION_PARAMETER2:  00007fffccc00001

STACK_TEXT:  
000000b2`84dffa68 00007fff`ccee7610     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : EAAntiCheat_GameServiceLauncher+0x1
000000b2`84dffa70 00007fff`cceabd67     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : EAAntiCheat_GameServiceLauncher+0x2e7610
000000b2`84dffd30 00007fff`cbb626ad     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : EAAntiCheat_GameServiceLauncher+0x2abd67
000000b2`84dffdf0 00007fff`cc8aa9f8     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x1d
000000b2`84dffe20 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x28


STACK_COMMAND:  ~6s; .ecxr ; kb

SYMBOL_NAME:  EAAntiCheat_GameServiceLauncher+1

MODULE_NAME: EAAntiCheat_GameServiceLauncher

IMAGE_NAME:  EAAntiCheat.GameServiceLauncher.dll

FAILURE_BUCKET_ID:  SOFTWARE_NX_FAULT_CODE_c0000005_EAAntiCheat.GameServiceLauncher.dll!Unknown

OS_VERSION:  10.0.22621.1

BUILDLAB_STR:  ni_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {9765cd84-ca57-0a2b-658d-2a83892f7ced}

Followup:     MachineOwner
---------
Windows for business | Windows Client for IT Pros | User experience | Other
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  1. Mohammed Altamash Mohammed Suleman Khan 2,331 Reputation points
    2023-07-01T22:43:16.93+00:00

    Hi Henry

    1. Disable the virtualization in BIOS: Check in BIOS (When your pc/laptop start, keep hitting f10 or f2 based on your laptop manufacturer to get in BIOS setting)
    2. Open CMD, type APPWIZ.CPL - Click on TURN WINDOWS FEATURES ON or OFF and disable this all services as per below screenshot.

    User's image

    User's image

    Once you disable all this, restart your device and open CMD run gpupdate . and things should work fine.

    --- if you find this helpful , please accept the answer.---


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