How do i fix an error message for FIFA 23: Secure Boot is not enabled on machine

Question

I keep getting this error message when loading up FIFA 23 saying "Secure Boot is not enabled on this machine". I've uninstalled the app, re-installed it, i've tried to go into my BIOS settings and none of it works. Apparently its an issue with EA AntiCheat, but at this point i'm so frustrated i cant give it any more attention. I've spent 6 hours today trying to research it with no luck. I even how now used WinDbg to diagnose the problem but don't know how to solve it:

************* Preparing the environment for Debugger Extensions Gallery repositories **************
   ExtensionRepository : Implicit
   UseExperimentalFeatureForNugetShare : false
   AllowNugetExeUpdate : false
   AllowNugetMSCredentialProviderInstall : false
   AllowParallelInitializationOfLocalRepositories : true

   -- Configuring repositories
      ----> Repository : LocalInstalled, Enabled: true
      ----> Repository : UserExtensions, Enabled: true

>>>>>>>>>>>>> Preparing the environment for Debugger Extensions Gallery repositories completed, duration 0.000 seconds

************* Waiting for Debugger Extensions Gallery to Initialize **************

>>>>>>>>>>>>> Waiting for Debugger Extensions Gallery to Initialize completed, duration 0.125 seconds
   ----> Repository : UserExtensions, Enabled: true, Packages count: 0
   ----> Repository : LocalInstalled, Enabled: true, Packages count: 36

Microsoft (R) Windows Debugger Version 10.0.25877.1004 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\ProgramData\eaanticheat\Crashdumps\PACKER_52000_14992.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available

Symbol search path is: srv*
Executable search path is: 
Windows 10 Version 22621 MP (12 procs) Free x64
Product: WinNt, suite: SingleUserTS Personal
Edition build lab: 22621.1.amd64fre.ni_release.220506-1250
Debug session time: Sat Jul  1 16:12:07.000 2023 (UTC - 5:00)
System Uptime: 0 days 0:00:52.905
Process Uptime: 0 days 0:00:06.000
.WARNING: Teb 0 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
WARNING: Teb 1 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB
...............................................................

Loading unloaded module list
....
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(3a90.29d8): Access violation - code c0000005 (first/second chance not available)

+------------------------------------------------------------------------+
| This target supports Hardware-enforced Stack Protection. A HW based    |
| "Shadow Stack" may be available to assist in debugging and analysis.   |
| See aka.ms/userhsp for more info.                                      |
|                                                                        |
| dps @ssp                                                               |
|                                                                        |
+------------------------------------------------------------------------+

For analysis of this file, run !analyze -v
EAAntiCheat_GameServiceLauncher+0x1:
00007fff`ccc00001 5a              pop     rdx
0:006> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

WARNING: Teb 0 pointer is NULL - defaulting to 00000000`7ffde000
WARNING: 00000000`7ffde000 does not appear to be a TEB

KEY_VALUES_STRING: 1

    Key  : AV.Fault
    Value: Execute

    Key  : Analysis.CPU.mSec
    Value: 593

    Key  : Analysis.Elapsed.mSec
    Value: 8272

    Key  : Analysis.IO.Other.Mb
    Value: 31

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 42

    Key  : Analysis.Init.CPU.mSec
    Value: 108

    Key  : Analysis.Init.Elapsed.mSec
    Value: 49103

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 137

    Key  : Failure.Bucket
    Value: SOFTWARE_NX_FAULT_CODE_c0000005_EAAntiCheat.GameServiceLauncher.dll!Unknown

    Key  : Failure.Hash
    Value: {9765cd84-ca57-0a2b-658d-2a83892f7ced}

    Key  : Timeline.OS.Boot.DeltaSec
    Value: 52

    Key  : Timeline.Process.Start.DeltaSec
    Value: 6

    Key  : WER.OS.Branch
    Value: ni_release

    Key  : WER.OS.Version
    Value: 10.0.22621.1


FILE_IN_CAB:  PACKER_52000_14992.dmp

NTGLOBALFLAG:  0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

CONTEXT:  (.ecxr)
rax=0000000000000000 rbx=8eff0e18db56b6dc rcx=0000000000000000
rdx=8eff0e18db56b6dc rsi=0000000000000000 rdi=000000b284dffa68
rip=00007fffccc00001 rsp=000000b284dffa68 rbp=000001c26a11e340
 r8=976bfc92597b000a  r9=097a395f8fbcfd30 r10=91f27c361c56e18c
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
EAAntiCheat_GameServiceLauncher+0x1:
00007fff`ccc00001 5a              pop     rdx
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 00007fffccc00001 (EAAntiCheat_GameServiceLauncher+0x0000000000000001)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000008
   Parameter[1]: 00007fffccc00001
Attempt to execute non-executable address 00007fffccc00001

PROCESS_NAME:  EAAntiCheat.GameServiceLauncher.exe

EXECUTE_ADDRESS: 7fffccc00001

FAILED_INSTRUCTION_ADDRESS: 
EAAntiCheat_GameServiceLauncher+1
00007fff`ccc00001 5a              pop     rdx

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000008

EXCEPTION_PARAMETER2:  00007fffccc00001

STACK_TEXT:  
000000b2`84dffa68 00007fff`ccee7610     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : EAAntiCheat_GameServiceLauncher+0x1
000000b2`84dffa70 00007fff`cceabd67     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : EAAntiCheat_GameServiceLauncher+0x2e7610
000000b2`84dffd30 00007fff`cbb626ad     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : EAAntiCheat_GameServiceLauncher+0x2abd67
000000b2`84dffdf0 00007fff`cc8aa9f8     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x1d
000000b2`84dffe20 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x28


STACK_COMMAND:  ~6s; .ecxr ; kb

SYMBOL_NAME:  EAAntiCheat_GameServiceLauncher+1

MODULE_NAME: EAAntiCheat_GameServiceLauncher

IMAGE_NAME:  EAAntiCheat.GameServiceLauncher.dll

FAILURE_BUCKET_ID:  SOFTWARE_NX_FAULT_CODE_c0000005_EAAntiCheat.GameServiceLauncher.dll!Unknown

OS_VERSION:  10.0.22621.1

BUILDLAB_STR:  ni_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {9765cd84-ca57-0a2b-658d-2a83892f7ced}

Followup:     MachineOwner
---------

Answer 1

Hi Henry

1. Disable the virtualization in BIOS: Check in BIOS (When your pc/laptop start, keep hitting f10 or f2 based on your laptop manufacturer to get in BIOS setting)
2. Open CMD, type APPWIZ.CPL - Click on TURN WINDOWS FEATURES ON or OFF and disable this all services as per below screenshot.

Once you disable all this, restart your device and open CMD run gpupdate . and things should work fine.

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