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Verification for my University account isn't working.

Chris Tiernan 20 Reputation points
2023-07-02T01:17:20.63+00:00

When I try to log into my University account the usual authenticator message pops up asking me to enter the number shown into the app. When I do the app just loads continuously until the request for the sign in times out. I have updated the app but this still happens.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Anonymous
    2023-07-02T01:22:06.6633333+00:00

    You may need to ask the school admins to reset the account.

    --please don't forget to upvote and Accept as answer if the reply is helpful--

    1 person found this answer helpful.

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  2. Ayman Shukry Abdel Razek 0 Reputation points
    2023-07-04T00:40:00.92+00:00

    To turn two-step verification on or off: Go to Security settings and sign in with your Microsoft account. Under the Two-step verification section, choose Set up two-step verification to turn it on, or choose Turn off two-step verification to turn it off.

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