Audio Glitching and Problems with my HP Victus - Windows 11

Question

Hi! I bought a new PC less than a month ago. It's an HP Victus with the following specifications:

Processor: AMD Ryzen 7 5800H with Radeon Graphics

RAM: 16.0 GB

System type: 64-bit

Graphics: NVIDIA GeForce RTX 3050 Ti Laptop GPU

OS: Windows 11 Home Version 10.0.22621 Build 22621

My PC is functioning normally, but I'm experiencing audio issues. Every now and then, I hear a "pop" sound and everything glitches for a split second. I have tried everything and followed all the advice from various websites, but nothing seems to have worked.

I updated all the drivers: Initially, I thought it might be a driver issue, so I updated and fixed all of them. However, it turns out that it's not related to the drivers. It's also not the integrated sound card because the problem occurs even with an external sound card. I have tried two different ones (Focusrite 2i2 and Behringer UPhoria) with no different results. Regardless of the device I use, the error persists.

Interference of some kind: Then I thought it could be some kind of interference. To test this, I tried the PC with both Wi-Fi and Bluetooth turned off and on, but it didn't yield any results. I even went as far as disabling all audio devices except the one I was using in the Device Manager, but it didn't work either.

Audio devices: It definitely has nothing to do with the configuration or characteristics of the audio devices. I have tried all the alternatives with various headphones, and they all produce the same error.

Pattern: Today, I started counting how often the audio glitches occur, and it happens exactly in a pattern of 2 minutes followed by 4 minutes. This indicates that it is definitely related to some internal process of the operating system that occurs at those intervals. I have been monitoring for 40 minutes, and it consistently follows the pattern.

Process: After investigating the Task Manager to see which processes increase their CPU usage when the error appears, I discovered that "Windows Audio Device Graph Isolation" has a CPU spike for a brief moment. This leads me to suspect that something in this process is causing the issue.

This problem is driving me crazy, and I don't know what else to do. I have followed the steps from all the forums discussing this issue, but with no success. It's worth mentioning that I have scanned my PC for malware and used the integrated troubleshooter, but none of them yielded any results. As a music producer, I can't overlook this error. On the other hand, the last thing I have left to try is reinstalling the operating system, but I'm trying to exhaust all other solutions before attempting it. I don't want to perform such an extreme procedure on a device that's less than a month old.

I'm at a loss for what else to try. I would greatly appreciate any help. I'm open to any recommendations or questions you may have regarding my problem! Thanks in advance!

Answer 1

Hello Varo,

Thank you for your question and for reaching out with your question today.

I'm sorry to hear about the audio issues you're experiencing with your new PC. Based on the troubleshooting steps you've already taken, it seems you've covered many potential causes for the problem. However, there are a few additional suggestions you can try:

1. Power management settings: Check your power management settings to ensure they are not causing any interruptions. Go to the Control Panel, navigate to Power Options, and select the power plan you are currently using. Make sure that the "Minimum processor state" is set to 100% for both plugged in and on battery. This ensures that the CPU is not throttled or causing any interruptions.
2. BIOS update: Visit the HP support website and check for any available BIOS updates for your specific model. Sometimes, BIOS updates can address compatibility issues or improve system stability, which might help resolve audio-related problems.
3. Disable audio enhancements: In the Sound settings of your PC, under the Playback tab, select the audio device you are using, click on Properties, and go to the Enhancements tab. Check the box that says "Disable all enhancements" and see if it makes any difference to the audio glitch issue.
4. Check for background processes: Aside from the "Windows Audio Device Graph Isolation," monitor the Task Manager for any other processes or services that show increased CPU usage during the audio glitches. This might help identify if there are any other applications or services causing conflicts.
5. Contact HP support: If the issue persists and none of the above steps resolve the problem, it would be best to reach out to HP support directly. As your PC is still under warranty, they should be able to provide specific guidance and assistance for troubleshooting or potentially arranging a repair if needed.

Reinstalling the operating system can be a last resort option if all other solutions fail, but it's understandable that you want to exhaust all other possibilities before taking that step. I recommend contacting HP support first, as they can provide tailored support based on the specific configuration and model of your PC.

I hope you find a resolution to your audio issue soon, and your PC functions optimally for your music production needs.

I used AI provided by ChatGPT to formulate part of this response. I have verified that the information is accurate before sharing it with you.

If the reply was helpful, please don’t forget to upvote or accept as answer.

Best regards.

Answer 2

Hi @Varo Vega

You should have already fixed the issue by now.

Just came here to say that by your description I had the same problem and I fixed it by installing the latest realtek sound driver I found in https://www.catalog.update.microsoft.com - which is Realtek Semiconductor Corp. - MEDIA - 6.0.9590.1 at this time.
My Windows Update wasn't detecting any newer driver but I found several versions ahead on the site mentioned above by searching for "realtek windows 11 sound".

I hope this info helps somebody in the future.

Best Regards