Hello Varo,
Thank you for your question and for reaching out with your question today.
I'm sorry to hear about the audio issues you're experiencing with your new PC. Based on the troubleshooting steps you've already taken, it seems you've covered many potential causes for the problem. However, there are a few additional suggestions you can try:
- Power management settings: Check your power management settings to ensure they are not causing any interruptions. Go to the Control Panel, navigate to Power Options, and select the power plan you are currently using. Make sure that the "Minimum processor state" is set to 100% for both plugged in and on battery. This ensures that the CPU is not throttled or causing any interruptions.
- BIOS update: Visit the HP support website and check for any available BIOS updates for your specific model. Sometimes, BIOS updates can address compatibility issues or improve system stability, which might help resolve audio-related problems.
- Disable audio enhancements: In the Sound settings of your PC, under the Playback tab, select the audio device you are using, click on Properties, and go to the Enhancements tab. Check the box that says "Disable all enhancements" and see if it makes any difference to the audio glitch issue.
- Check for background processes: Aside from the "Windows Audio Device Graph Isolation," monitor the Task Manager for any other processes or services that show increased CPU usage during the audio glitches. This might help identify if there are any other applications or services causing conflicts.
- Contact HP support: If the issue persists and none of the above steps resolve the problem, it would be best to reach out to HP support directly. As your PC is still under warranty, they should be able to provide specific guidance and assistance for troubleshooting or potentially arranging a repair if needed.
Reinstalling the operating system can be a last resort option if all other solutions fail, but it's understandable that you want to exhaust all other possibilities before taking that step. I recommend contacting HP support first, as they can provide tailored support based on the specific configuration and model of your PC.
I hope you find a resolution to your audio issue soon, and your PC functions optimally for your music production needs.
I used AI provided by ChatGPT to formulate part of this response. I have verified that the information is accurate before sharing it with you.
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Best regards.