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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 44%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKL%3C/text%3E%3C/svg%3E)
Hi,
We encountered a lot 500 errors when using Azure OpenAI service today. But sometimes the service recover itself.
Below is one of the response I got when a 500 error happened:
{ "statusCode": 500, "message": "Internal server error", "activityId": "eb87a623-4276-43d3-9c62-0b41c58d22cf" }
Could you help to check? Thanks.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 57.99999999999999%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
just wait some times
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 74%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Kai Li Just checking to see if you had a chance to review the latest response which included an update.
Do let us know if that helps or have any other queries.
If the response helped, please do click Accept Answer and Yes for was this answer helpful.
Doing so would help other community members with similar issue identify the solution. I highly appreciate your contribution to the community.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 69%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMG%3C/text%3E%3C/svg%3E)
HI there I am using OpenAI Azure Services located on Sweden Central (through Python SDK) I got error 500, I followed all the recommendations (Wait for few minutes - Hour in my case - ) check my connection etc, but nothing, I also check Azurestatus and it says no problem, but I get error Code 500 using Python SDK
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 71%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EV%3C/text%3E%3C/svg%3E)
I followed the below document and getting the same error. I deployed in south india region
https://learn.microsoft.com/en-us/azure/ai-studio/tutorials/deploy-chat-web-app
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Did you solve your issue?
I have the same issue, also hosted in Swe Central.
When I access the service via C#, it works.
Kai Li Greetings!
We encountered a lot 500 errors when using Azure OpenAI service today. But sometimes the service recover itself.
Are you still seeing this issue?
Could you please share the region in which your service is deployed? Have you checked Azure Service Health in the Azure portal or found any logs related to this?
This could be a transient failure If you encounter a 500 Internal Server error, retrying the request after a short period of time will resolve the error.
We are also checking on this issue internally and update you as earliest.
Appreciate your time and patience.
Update:
There was a transient failure in East US, caused by the gateway with authentication issue. Our team has fixed the issue immediately. Please try again and let us know if you are still seeing the same.
If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.
This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 99%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJF%3C/text%3E%3C/svg%3E)
I now see its something ChatGPT :
Backend returned unexpected response. Please contact Microsoft for help. | Apim-request-id: 1592c093-836d-4f19-8d80-835868fdf008