Openai completion api returning 500 error

Question

Openai completion api returning 500 error

Sariga Rahul 146

Hello,

I'm experiencing an issue with the Azure OpenAI completion API. Since this morning, all requests to the API are returning a 500 Internal Server Error. Prior to this issue, everything was working fine without any errors.

Could you please advise me on how to troubleshoot this issue and resolve it? Thank you.

Ayeoo 5 Reputation points

2023-07-03T07:18:57.07+00:00
I have a similar issue to you, I don't know which part of the process is malfunctioning, I hope someone can give me an answer.

{"statusCode":500,"message":"Internal server error","activityId":"bff47eb6-****-****-8be4-91fb41936acd"}
HENScience 0 Reputation points

2023-07-03T08:11:14.2166667+00:00

Just wait some times.
Koteswara Jaladi 5 Reputation points

2023-08-07T23:02:07.7533333+00:00
I see the following error when I try

df_bills['ada_v2'] = df_bills["text"].apply(lambda x : get_embedding(x, engine = 'text-embedding-ada-002'))

APIError: Invalid response object from API: '{ "statusCode": 500, "message": "Internal server error", "activityId": "c8a9879a-9965-49db-aa18-24125e2b3506" }' (HTTP response code was 500)

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Ayeoo 5 Reputation points

2023-07-03T07:18:57.07+00:00

I have a similar issue to you, I don't know which part of the process is malfunctioning, I hope someone can give me an answer.

{"statusCode":500,"message":"Internal server error","activityId":"bff47eb6-****-****-8be4-91fb41936acd"}
HENScience 0 Reputation points

2023-07-03T08:11:14.2166667+00:00

Just wait some times.
Koteswara Jaladi 5 Reputation points

2023-08-07T23:02:07.7533333+00:00

I see the following error when I try

df_bills['ada_v2'] = df_bills["text"].apply(lambda x : get_embedding(x, engine = 'text-embedding-ada-002'))

APIError: Invalid response object from API: '{ "statusCode": 500, "message": "Internal server error", "activityId": "c8a9879a-9965-49db-aa18-24125e2b3506" }' (HTTP response code was 500)

Answer 1

AshokPeddakotla-MSFT 35,971 Moderator

Sariga Rahul & Ayeoo Greetings!

Are you still seeing this issue?

Could you please share the region in which your service is deployed? Have you checked Azure Service Health in the Azure portal or found any logs related to this?

This could be a transient failure If you encounter a 500 Internal Server error, retrying the request after a short period of time will resolve the error.

We are also checking on this issue internally and update you as earliest.

Appreciate your time and patience.

Update:

There was a transient failure in East US, caused by the gateway with authentication issue. Our team has fixed the issue immediately. Please try again and let us know if you are still seeing the same.

If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

Ayeoo 5 Reputation points

2023-07-04T03:22:46.1933333+00:00

Back to normal, thank you for the feedback.
Koteswara Jaladi 5 Reputation points

2023-08-07T23:04:16.86+00:00

I see the error now, can you check if there is transient failure in East US again?

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Openai completion api returning 500 error

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