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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 45%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERJ%3C/text%3E%3C/svg%3E)
I have a few machines that are compliant in our environment but in Intune under Default Device Compliance Policy, the "Is Active" setting is Not Compliant. The other two settings are "Has a compliance policy assigned" and "Enrolled user exists" are both showing Compliant.
I am a field tech, so I don't have a lot of access to backend stuff but is there a way to force a sync for a machine? I've tried the Sync button and tried to collect diagnostics on June 21st and it's still showing as pending.
I've tried to enable Device Management Wireless Application Protocol (WAP) service but it immediately turns off, via policy in our environment.
Thank you in advance for any tips and tricks for syncing.
Other Intune-related topics, including unsupported scenarios and platform-specific behaviors
Thank Rahul Jindal for the valuable input.
@Robinson, Jeremy (DTMB) Have all the concern been addressed? Is there any other assistance that we can provide?
If Rahul Jindal's reply is helpful, please accept his answer. It will make someone else who has the similar issue easily find the direction.
Thanks for your kindness in advance.
I have to reach out to our backend support team. I don't have access to scripting in Intune.
Thank you for the info though!
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 69%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERJ%3C/text%3E%3C/svg%3E)
Maybe this can help - https://rahuljindalmyit.blogspot.com/2021/03/how-to-fix-broken-device-sync-using.html