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Azure Help+Support: How can I get access to support request opened by a colleague?
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Andre++
21
Reputation points
Colleague opened a support case through the Azure portal Help+Support blade.
I can search and find the support request, but when I try to open it by clicking on the row I receive: "You do no have access"
Colleague opened a support case through the Azure portal Help+Support blade.
I can search and find the support request, but when I try to open it by clicking on the row I receive: "You do no have access"
Details:
{ "shellProps": { "sessionId": "6f28a1983f3f41c39668ba35189b0bd0", "extName": "Microsoft_Azure_Support", "contentName": "SupportRequestDetails.ReactView", "code": 403 }, "error": { "message": "No access", "code": 403 }}
{ "shellProps": { "sessionId": "6f28a1983f3f41c39668ba35189b0bd0", "extName": "Microsoft_Azure_Support", "contentName": "SupportRequestDetails.ReactView", "code": 403 }, "error": { "message": "No access", "code": 403 }}
{count} votes
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Carlos Solís Salazar 17,896 Reputation points2023-07-05T11:10:03.77+00:00 What is your Role in the tenant?
To manage a support request, you must have the Owner, Contributor, or Support Request Contributor role at the subscription level. To manage a support request that was created without a subscription, you must be an Admin.
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Andre++ 21 Reputation points
2023-07-05T15:56:08.87+00:00 Thank you for your response. I am Security Admin and Contributor to the relevant subscription. Seemingly that's not enough.
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Carlos Solís Salazar 17,896 Reputation points
2023-07-05T16:18:46.14+00:00 The roles are for the subscription or the tenant? it must be for the tenant
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Andre++ 21 Reputation points
2023-07-06T05:30:40.93+00:00 Sec Admin is an AAD role, so yes, I have that for the tenant. For Contributor, this is an ARM role, so top level management group at the best. I do have it for the subscription the colleagues' case is for, so I should be good - but "You have no access"
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Carlos Solís Salazar 17,896 Reputation points
2023-07-06T11:23:17.05+00:00 Try to have the Support Request Contributor AAD Role.
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