Sign out and sign in again with a different Azure Active Directory user account Tafe QLD

Jazzmin-Alexandria Sorensen 0 Reputation points
2023-07-05T13:13:01.5866667+00:00

Hi been trying to set up my digital ID card for TAFE Queensland as i have to have it all set up by Friday the 7-7-23 cause i start my course on Monday the 10th of July

And sadly all i get is this and annoying as and idk what to do at all

Please Help

AADSTS90072: User account '******@yahoo.co.uk' from identity provider 'live.com' does not exist in tenant 'TAFE Queensland' and cannot access the application 'https://idcard.tafeqld.edu.au/saml'(CaptureME User Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Shweta Mathur 30,301 Reputation points Microsoft Employee
    2023-07-06T10:40:13.68+00:00

    Hi @Jazzmin-Alexandria Sorensen

    Thanks for reaching out.

    The error AADSTS90072 you are getting is due to User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant usually occurs when you sign in to Azure Portal using your personal account which is not added as an external/guest user to an Azure AD tenant and able to satisfy the MFA requirements.

    User's image

    Since you are connected to the Microsoft Services tenant as a standard user with restricted access, you cannot perform actions such as creating new users, groups, enterprise applications, and so on. To perform administrative actions, you must have administrative access to the tenant.

    For this purpose, you need to create your own tenant rather than using the Microsoft Services tenant. When you create a new tenant, you by default become the Global Administrator of the new tenant and have full access to all the options in that tenant.

    To create a new tenant, open in-private/incognito browser window (just to avoid SSO), access https://azure.microsoft.com/en-us/free/ to create a free Azure account.

    Once the new account is created, you should be able to see and switch to the new tenant by clicking on the settings icon as highlighted below:

    174999-image.png

    Alternatively, you can ask the global administrator or any existing Azure AD tenant to invite you as a guest user as mentioned here: https://docs.microsoft.com/en-us/azure/active-directory/external-identities/add-users-administrator#add-guest-users-to-the-directory. Once you are added to an azure tenant and you accept the invite sent to you via email, you can use https://portal.azure.com/#create/Microsoft.AzureActiveDirectory URL to create your own tenant as well.

    Hope this will help.

    Thanks,

    Shweta


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