Azure Form Recognizer issues after 07/05 timeouts

Agustin Mendoza 5

We have been working with Azure Form Recognizer seamlessly since the past 4+ months.

After the morning of Wed 7/5, we started having big slowdowns, and then the service came back responsive but with very bad model recognition.

On Azure Form Recognizer Studio, using API versions 2023-02-28 and 2022-08-31 sends back this bad data. Version 2022-06-30 is the only one working perfectly. But I believe it will be discarded by July 30th.

I am attaching this file as a sample: 989977_UCC0001164236.pdf

We are experiencing erroneous and unexpected data. I appreciate the help.

Thanks.

romungi-MSFT 42,781 Reputation points Microsoft Employee

2023-07-07T11:06:23.0566667+00:00
@Agustin Mendoza I believe the versions 2023-02-28 and 2022-06-30 are actually 2023-02-28-preview and 2022-06-30-preview which are still in preview.

API version 2022-08-31 is GA and if it is not returning expected results as seen earlier then there could be something wrong with the service, especially since you have observed an outage on 07/05

I would recommend raising a support case in this case with the following details to check what could be wrong in your responses.

Region of your resource

Date and time of failing/bad responses

Kind of model used, pre-built or custom. I would not expect custom model to behave differently if the same document is used before and after

If prebuilt model is used, try the studio to check if you are seeing similar erroneous response

Previous response received before the issue for comparison

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Azure Form Recognizer issues after 07/05 timeouts