como recuperar codigo de dois fatores? troquei o celular, e no antigo ressetei em modo de fabrica, e novo celular novo não consigo recuperar o codigo.

Willian Portes 20 Reputation points
2023-07-06T21:17:17.27+00:00

tinha um iphone 8 plus com o app authenticator instalado, porem peguei o iphone 14 e ressetei em modo fabrica o iphone 8 plus e perdi todos os codigo de autenticação de dois fatores

Microsoft Security | Microsoft Authenticator
0 comments No comments
{count} votes

Accepted answer
  1. Anonymous
    2023-07-06T21:29:02.9266667+00:00

    Q&A forums are currently English language only.

    You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

    You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

    Without a backup to restore from the only option is to work with each of the service provider's account recovery methods. The authenticator app is nothing more than a code generator. The two factor is turned on or off at the service provider end.

    -

    --please don't forget to upvote and Accept as answer if the reply is helpful--


1 additional answer

Sort by: Most helpful
  1. Willian Portes 20 Reputation points
    2023-07-06T21:18:22.2533333+00:00

    FICO NO AGUARDO DE QUEM ENTENDE E SABE COMO RESOLVER ESSE PROBLEM, GRATO!

    0 comments No comments

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.