Form Recognizer - Multiple page not analyzing

Question

Form Recognizer - Multiple page not analyzing

Surya Prakaas I 26

I have used 5 PDFs to be trained by Forms Recognizer (Custom Model) and I have trained a single page in each and that has to apply to all pages in my PDFs. Some PDFs have 2 pages in count and some are more than 2.

If it is more than 2, the forms recognizer does not analyze the page at all, In the Test My Trained Model section. Even after changing my pricing tier to Standard also, it's not analyzing, am I missing something here or do I need a subscription to use this or to test this even?

Rohit Mungi 49,131 Reputation points Microsoft Employee Moderator

2023-07-07T14:41:43.6933333+00:00

@Surya Prakaas I Yes, an azure subscription is required to create an Azure form recognizer resource and a standard subscription is required to analyze more than 2 pages in your document or request.

Your update to standard tier should have ideally fixed the issue of not analyzing more than 2 pages. If the pricing tier update was not successful it might still fail to analyze. I would recommend to try the update of pricing tier after some time and retry the scenario. If it still fails, you can always reach out to azure support and get the correct pricing tier applied for your resource. Thanks!!
Surya Prakaas I 26 Reputation points

2023-07-07T17:47:57.9666667+00:00

@Rohit Mungi Hi, Thanks for the reply.

Just for Testing purposes, Will it work under Free Subscription, and the pricing tier is set to standard?
or do I need to upgrade my Subscription first and then the pricing tier?
Rohit Mungi 49,131 Reputation points Microsoft Employee Moderator

2023-07-11T06:30:23.98+00:00

@Surya Prakaas I I believe you are using a subscription with free credits of 200$. For testing purposes, you can switch to a standard tier and back to free tier.
Surya Prakaas I 26 Reputation points

2023-07-11T09:50:50.45+00:00

@Rohit Mungi Yes, I am using a Free Tier subscription and Pricing Tier as Standard Tier (S0). But still, it is not analyzing more than 2 pages.
Surya Prakaas I 26 Reputation points

2023-07-11T09:53:01.5666667+00:00

@Rohit Mungi Yes I am using Free Tier Subscription and Pricing Tier as Standard (S0). But still, it is not analyzing more than 2 pages.
Surya Prakaas I 26 Reputation points

2023-07-11T14:39:41.1033333+00:00

@Rohit Mungi Yeah that may be the cause, I will delete all services and start from scratch.
Surya Prakaas I 26 Reputation points

2023-07-11T14:40:53.0733333+00:00

@Rohit Mungi Yeah, that may be the cause, I will delete all my services and start with the new resource container.

1 answer

Your answer

Rohit Mungi 49,131 Reputation points Microsoft Employee Moderator

2023-07-07T14:41:43.6933333+00:00

@Surya Prakaas I Yes, an azure subscription is required to create an Azure form recognizer resource and a standard subscription is required to analyze more than 2 pages in your document or request.

Your update to standard tier should have ideally fixed the issue of not analyzing more than 2 pages. If the pricing tier update was not successful it might still fail to analyze. I would recommend to try the update of pricing tier after some time and retry the scenario. If it still fails, you can always reach out to azure support and get the correct pricing tier applied for your resource. Thanks!!
Surya Prakaas I 26 Reputation points

2023-07-07T17:47:57.9666667+00:00

@Rohit Mungi Hi, Thanks for the reply.

Just for Testing purposes, Will it work under Free Subscription, and the pricing tier is set to standard?
or do I need to upgrade my Subscription first and then the pricing tier?
Rohit Mungi 49,131 Reputation points Microsoft Employee Moderator

2023-07-11T06:30:23.98+00:00

@Surya Prakaas I I believe you are using a subscription with free credits of 200$. For testing purposes, you can switch to a standard tier and back to free tier.
Surya Prakaas I 26 Reputation points

2023-07-11T09:50:50.45+00:00

@Rohit Mungi Yes, I am using a Free Tier subscription and Pricing Tier as Standard Tier (S0). But still, it is not analyzing more than 2 pages.
Surya Prakaas I 26 Reputation points

2023-07-11T09:53:01.5666667+00:00

@Rohit Mungi Yes I am using Free Tier Subscription and Pricing Tier as Standard (S0). But still, it is not analyzing more than 2 pages.
Surya Prakaas I 26 Reputation points

2023-07-11T14:39:41.1033333+00:00

@Rohit Mungi Yeah that may be the cause, I will delete all services and start from scratch.
Surya Prakaas I 26 Reputation points

2023-07-11T14:40:53.0733333+00:00

@Rohit Mungi Yeah, that may be the cause, I will delete all my services and start with the new resource container.

Answer 1

@Surya Prakaas I Seems like the behavior with your resource is not consistent with expected behavior. I think there is something wrong with your resource that could be causing this. If possible, try to delete this resource and create a new resource with standard tier and check if it works.

Is it still fails, you would need to raise an azure support case from azure portal. This will ensure the relevant service team to check what could be causing this from the backend.

If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

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Form Recognizer - Multiple page not analyzing

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