Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
3,642 questions
I have entered my debit card details correctly but still error is coming saying this field doesn't match with card details while creating azure free account
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Prachi Gurav
10
Reputation points
I want to create azure free account, so I entered my details and then my debit card details correctly. But I am getting error as I haven't entered the details correctly. It is saying that cardholder name doesn't match the info for this card. What should I do now?
Azure Cost Management
{count} votes
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JimmySalian-2011 42,526 Reputation points2023-07-07T13:18:07.3833333+00:00 Hi Prachi,
Can you check that you have a valid phone number, a credit card or a debit card (non-prepaid), and a Microsoft account or a GitHub account. Only credit cards are accepted in Hong Kong and Brazil.
Do you have any other card that you can try?
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Prachi Gurav 10 Reputation points
2023-07-10T09:21:53.1233333+00:00 I have only 1 Debit card. What should I do now?
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SadiqhAhmed-MSFT 49,331 Reputation points Microsoft Employee Moderator2023-07-12T08:03:08.71+00:00 @Prachi Gurav Sorry for the inconvenience this must have caused!
Microsoft Azure subscription related issues are currently not supported in the Q&A forums, the supported products are listed over here https://learn.microsoft.com/en-us/answers/products (more to be added later on).
I understand that you are trying to sign up for Azure free trial account using debit card and its fails verification.
Please ensure:
The name, address, and CVV code that you enter must match exactly what's printed on the card.
Prepaid and virtual cards aren't accepted as payment for Azure subscriptions.
Suggest you to follow the troubleshooting guide - https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/troubleshoot-declined-card
If problem persist, you may contact Azure billing and subscription management support team by raising a support request. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.
Here is the link - https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case.
FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge.
https://azure.microsoft.com/en-us/support/plans/ -
SadiqhAhmed-MSFT 49,331 Reputation points Microsoft Employee Moderator
2023-07-14T14:27:49.57+00:00 @Prachi Gurav Have you had a chance to see the previous response? If the suggestions were helpful, click “Accept Answer” and Up-Vote. Feel free to reach out to us if you've additional questions in this regard.
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SadiqhAhmed-MSFT 49,331 Reputation points Microsoft Employee Moderator
2023-07-17T04:19:57.53+00:00 @Prachi Gurav We haven't heard back from you. Please reply if you have any questions in this matter and we will gladly continue the discussion.
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