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[Microsoft 365 basic] Adding phone security error "We're sorry. We ran into a problem"

Kenton Zulauf088 5 Reputation points
2023-07-08T08:21:23.5466667+00:00

I'm using Microsoft 365 basic then register some users. When I add phone to perform a security info. I got the image error. Please tell me why and the solutions?

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
Microsoft Security | Intune | Security

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  1. Lu Dai-MSFT 28,516 Reputation points
    2023-07-10T02:48:15.4133333+00:00

    @Kenton Zulauf088 Thanks for posting in our Q&A.

    For this issue, it is not related to intune. I'm not a support engineer of Microsoft 365. To get more accurate help, it is suggested to post in Microsoft 365 answer forum or click on Microsoft 365 Home or business support.

    Thanks for your understanding.

    If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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  2. Hriday Saha 146 Reputation points
    2023-07-10T09:49:31.9466667+00:00

    Hi, @Kenton Zulauf088 , Have you added other authentication method in user sign in information? You can add this information also in m3365 admin center.

    FYI, Please check this link
    https://support.microsoft.com/en-us/account-billing/-your-security-info-change-is-still-pending-or-you-can-t-access-this-site-right-now-microsoft-account-message-cbd0f64f-02d9-45d2-90c3-2375e5a72e52

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