Error Code: 0x300005e happening on iPhones with the RD App (Microsoft Remote Desktop)

Question

Using multiple iPhone (iPhone 13 and iPhone 14 Pro Max), the error code: 0x300005e keeps showing up. The settings are near identical with their Android counterparts which work perfectly fine. I've used Windows 7, 10, 11 and Android phones from different brands which have connected correctly.

Answer 1

Hello AyaanTheOne,

Thank you for your question and for reaching out with your question today.

The error code 0x300005e typically indicates a connectivity issue between your iPhone and the computer. Here are some troubleshooting steps you can try to resolve this issue:

1. Update iTunes: Ensure that you have the latest version of iTunes installed on your computer. Outdated versions of iTunes may not be fully compatible with newer iPhone models.
2. Update iOS: Make sure that your iPhone is running the latest version of iOS. Updates often include bug fixes and improvements that can resolve connectivity issues.
3. Use a different USB cable and port: Try using a different USB cable to connect your iPhone to the computer. Also, try connecting to a different USB port on your computer. Faulty cables or ports can cause connection problems.
4. Trust the computer: On your iPhone, when prompted with a Trust This Computer message, make sure to tap "Trust." This establishes a secure connection between your iPhone and the computer.
5. Restart both devices: Restart your iPhone and the computer. Sometimes, a simple restart can resolve temporary glitches.
6. Disable security software: Temporarily disable any antivirus or firewall software on your computer. These programs can sometimes interfere with the connection between the iPhone and the computer.
7. Reset Location & Privacy settings: On your iPhone, go to Settings > General > Reset > Reset Location & Privacy. This will reset your location and privacy settings, and it may help resolve connectivity issues.
8. Check for conflicting software: Some third-party software, such as security applications or device management tools, can interfere with the connection. Temporarily disable or uninstall such software to see if it resolves the issue.
9. Test with a different computer: Try connecting your iPhone to a different computer to see if the issue persists. This will help determine if the problem is specific to your computer or the iPhone.

If none of these steps resolve the issue, it may be helpful to contact Apple Support for further assistance. They can provide specific troubleshooting steps and guidance based on your iPhone model and the error code you're encountering.

I used AI provided by ChatGPT to formulate part of this response. I have verified that the information is accurate before sharing it with you.

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