Shadow is scrolled when using Remote Desktop Client

Eloy Figueroa 15 Reputation points
2023-07-10T15:22:19.69+00:00

I have a problem running an App installed on the hostpool, via Remote Desktop for Azure Virtual Desktop.

Every time it runs with the Remote Desktop Client, when I open a window the shading appears scrolled instead of appearing below the window.

If I run the App through the Remote Desktop Web Client, this bug is not reproduced.

I have uninstalled and reinstalled the Remote Desktop Client, I have also tried to access the AVD O.S. and disabled window shading, but, still when I run the APP installed on the Hostpool the shading is still scrolled.

Additional Info: Remote Desktop Client versión 1.2.4419.0 (x64)

Azure Virtual Desktop
Azure Virtual Desktop
A Microsoft desktop and app virtualization service that runs on Azure. Previously known as Windows Virtual Desktop.
1,314 questions
Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
4,136 questions
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2 answers

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  1. Limitless Technology 43,976 Reputation points
    2023-07-12T17:22:51.3866667+00:00

    Hello Eloy,

    Thank you for your question and for reaching out with your question today.

    If you are experiencing an issue with the shading appearing scrolled instead of below the window when running an app installed on the hostpool via Remote Desktop for Azure Virtual Desktop, there are a few troubleshooting steps you can try:

    1. Update Remote Desktop Client: Ensure that you have the latest version of the Remote Desktop Client installed. Check for any available updates and install them if necessary. Newer versions often include bug fixes and improvements.
    2. Adjust Display Settings: In the Remote Desktop Client, go to the Display settings and try adjusting the display resolution, scaling, and other related settings. Experiment with different configurations to see if it resolves the issue.
    3. Check Remote Desktop Settings: On the Azure Virtual Desktop side, check the session host settings and configurations related to display and window management. Ensure that there are no specific settings or policies affecting the window shading behavior.
    4. Try Alternative Remote Desktop Clients: If the issue persists with the Remote Desktop Client you are using, consider trying alternative Remote Desktop clients, such as the Remote Desktop Web Client or third-party clients. Test if the issue still occurs with these alternative clients to narrow down the cause.
    5. Report the Issue: If none of the above steps resolve the issue, consider reporting the problem to the Microsoft Azure Virtual Desktop support team. They can provide further assistance and investigate the specific issue you are facing. Provide them with detailed information about your environment, the app you are running, and the behavior you are experiencing.

    By trying these steps, you can troubleshoot the issue with the shading appearing scrolled instead of below the window when running the app on the hostpool via Remote Desktop for Azure Virtual Desktop.

    I used AI provided by ChatGPT to formulate part of this response. I have verified that the information is accurate before sharing it with you.

    If the reply was helpful, please don’t forget to upvote or accept as answer.

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  2. kobulloc-MSFT 22,066 Reputation points Microsoft Employee
    2023-07-21T17:29:42.69+00:00

    Hello, @Eloy Figueroa !

    Why am I seeing rendering issues with shadows on the desktop client (but not the web client)?

    I reached out to the Azure Virtual Desktop team and this is not a known issue (with no likely causes that jump out from your description). To troubleshoot this, we need to take a closer look at the resource. Please email the following to AzCommunity@microsoft.com and we'll get back to you promptly:

    • Subject: "Attn: kobulloc - Shadow rendering issue on AVD"
    • Email body: Your Subscription ID
    • Email body: A link to this thread so we can validate and expedite the request

    If you don't receive a response within 24 hours, please comment on the thread so we can investigate. Thank you!

    Screenshot of the shadow rendering issue shared by @Eloy Figueroa :

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    I hope this has been helpful! Your feedback is important so please take a moment to accept answers.

    If you still have questions, please let us know what is needed in the comments so the question can be answered. Thank you for helping to improve Microsoft Q&A!

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