How to fix smart Card error

Question

We are having a problem with smart card error. Our customers use a smart card to access private information from the government. (Patients records)

User's connect by inserting the USB key into the computer and then clicking on the application. They are prompted for a pin and taken to the government site. Right now what's happening is the either the error seen in the link here https://ryancr.files.wordpress.com/2015/06/image2.png (Except the second line says: Gemalto USB Key Smart Cart Reader 0 ).

or following entry of the pin there is an error on the internet explorer page.

Ever since a new release to the application from the government this has been ongoing. Now the the troublesome issue is that there are two types of keys. A transparent key and black key (newer). It's only the transparent key having this issue.

Now what's happening is when we test on non imaged computer's the key works. But the moment the key touches a company imaged computer this error appears. Nothing was changed on our end and only the application from the government was updated to a new version.

We've troubleshooted with updates, drivers, different keys but can not come to a solution. Lost for an avenue and wondering if anyone has any idea what else to check to help resolved this.

Any help is immensely appreciated. Please let me know if you need more information.

Answer 1

Hello there,

If you're encountering a smart card error, here are some troubleshooting steps you can follow to fix the issue:

Restart your device: Sometimes, a simple restart can resolve temporary glitches. Restart your computer or the device where you're using the smart card reader.

Check the smart card connections: Ensure that the smart card is inserted properly into the card reader or the designated slot. Make sure it is clean and free from dust or debris that could interfere with the connection.

Update smart card drivers: Outdated or incompatible drivers can cause errors. Visit the manufacturer's website of your smart card reader or the device it's connected to and check for any available driver updates. Download and install the latest drivers to ensure compatibility.

Verify the smart card compatibility: Ensure that your smart card is compatible with the reader or device you are using. Some smart cards may require specific drivers or software for proper functioning. Check the smart card documentation or contact the manufacturer for any specific requirements.

I used AI provided by ChatGPT to formulate part of this response. I have verified that the information is accurate before sharing it with you.

Hope this resolves your Query !!

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