Microsoft 365 and Office | Install, redeem, activate | For business | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Why one of the user is not able to register/complete MFA process?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 82%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVS%3C/text%3E%3C/svg%3E)
Vinod Survase
4,811
Reputation points
Why one of the user is not able to register/complete MFA process?
Here is error message on chrome browser he is getting.
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
-
Carlos Solís Salazar 18,376 Reputation points MVP2023-07-11T10:44:28.7566667+00:00 The reason can be his/her browser, the user must do some housekeeping on his/her computer (Clear the cache, reboot the browser, use an incognito browser)
Let me know how it goes!
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 20%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Shweta Mathur 30,456 Reputation points Microsoft Employee Moderator2023-07-11T11:46:56.8433333+00:00 Hi @Vinod Survase ,
Thanks for reaching out.
Did you look into AzureAD -> Security -> MFA -> Block/Unblock Users that user is not blocked to use MFA?
-
Vinod Survase 4,811 Reputation points
2023-07-11T12:13:14.36+00:00 Thanks @Carlos Solís Salazar
I have tried these all but no luck so far.
-
Vinod Survase 4,811 Reputation points
2023-07-11T12:13:52.6833333+00:00 Thanks @Shweta Mathur
I will check this and update here.
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 35%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMJ%3C/text%3E%3C/svg%3E)
Matthew Jordan 0 Reputation points2023-07-11T13:56:01.06+00:00 Looks like a temporary error i would get the user to retry again now.
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 7.000000000000001%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMG%3C/text%3E%3C/svg%3E)
Michael Gutierrez 0 Reputation points2024-02-26T16:29:23.99+00:00 Hi, may I assk assistance on how to resolve this error message thank you
istance about this error messages
Sign in to comment
Sign in to answer