Focus Inbox

Question

How focus inbox works? I received an email from internal system and stored in 'Focus' tab, but same email delivered to another person stored on 'other' tab. Why there are different stored location?

Answer 1

Hi @ Handian Sudianto,

Before messages are delivered to the Inbox, they are categorized and labeled with attributes that contain the results of the classification. The value of this property is learned from the user's signals (behavior):

• Strong – Moving into/out of "Other" tab
• Weak – deleting without reading or clicking on link inside the message
• Ignores all messages touched by inbox rules
• Ignores all messages with an "X-MS-Exchange-Organization-BypassFocusedInbox" header for organizational control

  

If you need to ensure that specific messages never appear in Other for members of your organization, you can create one or more transport rules to add specific "x-headers" to those messages.

Example syntax:

New-TransportRule -Name <name_of_the_rule> -SubjectContainsWords "Human Resources" -SetHeaderName "X-MS-Exchange-Organization-BypassFocusedInbox" -SetHeaderValue "true"

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Answer 2

Hi @ Handian Sudianto,

Focused Inbox separates your inbox into two tabs—Focused and Other. Your most important email messages are on the Focused tab while the rest remain easily accessible—but out of the way—on the Other tab.

As soon as you enable Focused Inbox, you’ll see the Focused and Other tabs at the top of your Inbox. The more you use Focused Inbox, the smarter it gets about how it organizes your messages. You can also teach Outlook what matters most to you by moving emails between Focused and Other, and setting overrides to make sure emails from certain senders always show up in a particular destination.

You can refer to the following steps to turn off Focused Inbox in Outlook client:

1. Select the View tab.
2. Select Show Focused Inbox.

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