How to fix BSoD MULTIPROCESSOR CONFIGURATION NOT SUPPORTED on my server?

Question

I try to build the windows PE with the windows server 2022 standard.

I also install the ADK for windows server 2022.

Here is the link:

1. https://go.microsoft.com/fwlink/?linkid=2162950
2. https://go.microsoft.com/fwlink/?linkid=2163233

Here is the steps I build the windows PE:

1. Start the Deployment and Imaging Tools Environment as an administrator
2. copype amd64 C:\WinPE_amd64
3. Dism /Mount-Image /ImageFile:"C:\WinPE_amd64\media\sources\boot.wim" /index:1 /MountDir:"C:\WinPE_amd64\mount"
4. Dism /Unmount-Image /MountDir:"C:\WinPE_amd64\mount" /commit
5. Dism /Cleanup-Wim
6. MakeWinPEMedia /UFD C:\WinPE_amd64 F:
   1. F: is the USB Key

When I boot to windows PE, I got the BSoD.

The issue only happen when I use the AMD EPYC™ 9684X CPU.

As I know, the issue will happen only when the CPU core number > 96 core.

Answer 1

Hello there,

The "MULTIPROCESSOR_CONFIGURATION_NOT_SUPPORTED" Blue Screen of Death (BSoD) error typically occurs when there is a mismatch between the hardware configuration and the operating system settings. To resolve this issue on your server, you can try the following steps:

Check server compatibility: Ensure that your server hardware is compatible with the operating system you are using. Verify that the processor(s) and other hardware components are supported by the version of Windows Server you have installed.

Update the BIOS and firmware: Outdated BIOS or firmware can cause compatibility issues. Visit the manufacturer's website for your server's hardware and check for any available updates for the BIOS and firmware. Install the latest updates following the manufacturer's instructions.

Adjust HAL settings: The Hardware Abstraction Layer (HAL) is responsible for managing hardware resources. In some cases, the HAL settings may need adjustment to resolve the BSoD error. Follow these steps:

a. Restart your server and enter the BIOS settings by pressing the appropriate key during boot (often F2, F10, or Del).

b. Look for an option related to "HAL" or "Processor Configuration" in the BIOS settings. It may be located in different sections depending on the server manufacturer and BIOS version.

c. If you find an option related to HAL or processor configuration, ensure that it is set to the appropriate value for your hardware. For example, if your server has multiple processors, select a configuration that supports multiple processors.

d. Save the changes and exit the BIOS. Allow the server to restart.

Check for driver issues: Incompatible or outdated drivers can also cause BSoD errors. Ensure that all drivers for your server hardware are up to date. Visit the manufacturer's website for each component (network card, storage controller, etc.) and download the latest drivers. Install them following the provided instructions.

I used AI provided by ChatGPT to formulate part of this response. I have verified that the information is accurate before sharing it with you.

Hope this resolves your Query !!

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Answer 2

Workaround

Follow the steps below for a workaround:

1. Reduce the CPU core count in UEFI setting System Information -> Processors -> Number of Enabled CPU Cores Per" to 64C before OS installation.
2. Install Microsoft Windows Server.
3. Download and apply the latest Windows Monthly Update from Microsoft's website:

• For Win2022:
  https://support.microsoft.com/en-us/topic/windows-server-2022-update-history-e1caa597-00c5-4ab9-9f3e-8212fe80b2ee
• For Win2019:
  https://support.microsoft.com/en-us/topic/windows-10-and-windows-server-2019-update-history-725fc2e1-4443-6831-a5ca-51ff5cbcb059.

1. After the update installation is completed, reboot the system and re-enable all CPU cores. The OS should then function as expected.
2. For Windows client OS (Windows 10 or Windows 11), the recommendation is to download and install 22H2 of Windows 11 to support this type of high core count CPUs

Additional information:

• Windows Server support and installation instructions for the AMD EPYC 9004 Series server processors https://learn.microsoft.com/en-us/troubleshoot/windows-server/virtualization/support-and-installation-instructions-for-amd-epyc-9004-series-server-processors