AADSTS50020: User account '******@gmail.com' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '4ba4d253-8ed1-42a1-b919-37fad5e5f06e'(Microsoft_AAD_GTM) in that tenant

Question

I have been charged $37 USD in my bank account for the previous month and this month. I opened a ticket with Microsoft support, and they informed me that these charges are related to a commercial service. They connected me with the commercial department, which informed me that the charges are associated with an Azure product.

I have two accounts: one belonging to my colleague and the other being my personal account. In my colleague's account, there is no billing information or payment methods that could result in charges. However, in my personal account, I recall setting up a translator API at some point, and I suspect that these charges may be related to that.

I am currently trying to access my billing information, but I encountered the following error message:

{
  "sessionId": "cf090b4cd0b04b2aa01ece08e7f5586a",
  "errors": [
    {
      "errorMessage": "AADSTS16000: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'b677c290-cf4b-4a8e-a60e-91ba650a4abe'(AzurePortal Console App) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.\r\nTrace ID: 16678eb7-fc75-461f-883e-cae7fd173100\r\nCorrelation ID: f38c6676-3424-460a-bd28-d7704f679ccb\r\nTimestamp: 2023-07-11 09:27:46Z",
      "clientId": "b677c290-cf4b-4a8e-a60e-91ba650a4abe",
      "scopes": [
        "https://management.core.windows.net//.default"
      ]
    },
    {
      "errorMessage": "AADSTS16000: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'b677c290-cf4b-4a8e-a60e-91ba650a4abe'(AzurePortal Console App) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.\r\nTrace ID: 10ff48df-1df0-4e5c-9ab9-eb668b3e2b00\r\nCorrelation ID: 9394c9cc-4f8c-4152-bfb3-10553be0eeea\r\nTimestamp: 2023-07-11 09:27:46Z",
      "clientId": "b677c290-cf4b-4a8e-a60e-91ba650a4abe",
      "scopes": [
        "https://management.core.windows.net//.default"
      ]
    }
  ]
}

As suggested, I logged out and attempted to log in again, but I encountered another error message:

"Sorry, but we’re having trouble signing you in.

AADSTS50020: User account '******@gmail.com' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '4ba4d253-8ed1-42a1-b919-37fad5e5f06e'(Microsoft_AAD_GTM) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

Troubleshooting details

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Request Id: 7044caad-6407-4f31-9e04-7a352df60100

Correlation Id: aaaf045e-300d-4ec2-ac60-8b5b454e17d0

Timestamp: 2023-07-11T09:16:45Z

Message: AADSTS50020: User account '******@gmail.com' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '4ba4d253-8ed1-42a1-b919-37fad5e5f06e'(Microsoft_AAD_GTM) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

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I would greatly appreciate any assistance with resolving this issue as it has become quite frustrating.

Answer 1

Hi @Ioannis Kalligeris , I'm really sorry you're having this problem. I'd be frustrated too. This error means you're trying to sign in with an external account and need to add the identity provider. But this shouldn't be an issue if you're logging in the account you used to create the tenant, within the portal. Are you able to access the subscription ID of the account being billed? Or do you have it saved anywhere?

You mentioned you opened a support ticket. Was this with the billing department? If not, please try giving them a call. If you've already contacted them, I'll need the subscription ID to help you further. If you can't access the portal you should be able to reference it in the ticket(s) you opened with support.

If this answer helped you please mark "Accept Answer" so other users can reference it. If you still need more assistance please let me know.

Thank you,

James