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In bot framework composer, how to email a copy of chat history with an Azure bot to a user?

Karen Dong 0 Reputation points
2023-07-11T20:28:15.71+00:00

I am building a customer service chatbot with Azure Bot Service. I want the bot to ask the user at the end of a conversation "Would you like me to email you our chat history?" and only email the chat history if the user says yes. How do I implement this in Bot Framework Composer?

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  1. Vahid Ghafarpour 23,385 Reputation points Volunteer Moderator
    2023-07-11T20:34:18.5+00:00

    You can add a SendActivity action to send the chat history via email by implementing the email functionality using the Azure Bot Service's email capabilities or by integrating it with an email service.

    You should provide a suitable message in the Text property of the SendActivity action.

  2. Vahid Ghafarpour 23,385 Reputation points Volunteer Moderator
    2023-07-11T20:34:23.44+00:00

    You can add a SendActivity action to send the chat history via email by implementing the email functionality using the Azure Bot Service's email capabilities or by integrating it with an email service.

    You should provide a suitable message in the Text property of the SendActivity action.

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