Printer install issues windows 10 and 11

Kevin Mallicoat 0 Reputation points

I have several printers of different brands installed and shared on Windows 10 PCs on a peer to peer network. Able to install printers on all Win 10 PCs without issue.  No matter which route I take to install on a windows 11 PC the only error I get says printer cannot be found, there is no error code shown.  Browsing the network shows the printers. Any suggestions?

Printer install issue

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
10,194 questions
Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
7,614 questions
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  1. S.Sengupta 14,436 Reputation points MVP

    Start by running the automated printer troubleshooter.


    Fix printer connection and printing problems in Windows

    Navigate to the following folder: C:\Windows\system32

    Find the mscms.dll in the above directory and right-click then select copy.

    Now paste the above file in the following location :

    C:\windows\system32\spool\drivers\x64\3\ (For 64-bit)

    Reboot your PC


    Open Control Panel

    click Hardware and Sound then click on Devices and Printers.

    Click Add a printer

    If the printer not listed click the link which says “The printer that I want isn’t listed.“

    select “Add a local printer or network printer with manual settings” and click Next.

    Select Create a new port and then from type of port drop-down select Local Port and then click Next.

    Type the printer’s address in Printers port name field in the following format:

    \IP address or the Computer Name\Printers Name

    Now click OK and then click Next.

    Follow on-screen instructions

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  2. Kevin Mallicoat 0 Reputation points

    I have run the troubleshooter with no issues found or resolved. I will do the "mscms.dll" copy next. Do I perform that on the PC with the printer or the network PC I am trying to install to?


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