How to solve the problem of being disconnected from a Windows 10 PC after 1 minute of remote connection?

Question

Use Mac Remote Desktop to connect to Windows10 PC, the screen will be locked, and the remote desktop will be interrupted due to network disconnection after 1 minute. How to solve it?

1. Windows10 PC desktop
2. Energy-saving mode has been set to high performance, as follows
3. Wired network, as follows
   

Answer 1

Hello,

Thank you for your question and for reaching out with your question today.

If you are experiencing a screen lock and interruptions when using Mac Remote Desktop to connect to a Windows 10 PC, there are a few potential solutions you can try:

1. Adjust power and sleep settings on the Windows 10 PC: Confirm that the power and sleep settings on the Windows 10 PC are appropriately configured to prevent the screen from locking or the computer from entering sleep mode during remote desktop sessions. Go to the Power & sleep settings in the Windows 10 Control Panel or Settings app and set the sleep settings to "Never" or a longer duration.
2. Check the network connection: Ensure that the network connection between the Mac and the Windows 10 PC is stable and not experiencing frequent disconnections. Verify that both the Mac and the Windows 10 PC are connected to a reliable wired network, and check for any potential network issues or router configurations that might be causing intermittent disconnections.
3. Adjust remote desktop settings on the Windows 10 PC: On the Windows 10 PC, go to the System Properties settings by right-clicking on the "This PC" icon, selecting Properties, and then clicking on the "Remote settings" link on the left-hand side. In the Remote Desktop section, click on "Advanced" and adjust the settings to allow longer idle session timeout or prevent the session from being disconnected due to inactivity.
4. Update Remote Desktop client software: Ensure that you are using the latest version of the Remote Desktop client software on your Mac. Check for any available updates for the Remote Desktop client and install them to ensure compatibility with the Windows 10 PC.
5. Consider using alternative remote desktop software: If the issues persist, you may want to try alternative remote desktop software or protocols. There are several options available for Mac users, such as Microsoft Remote Desktop, TeamViewer, or VNC (Virtual Network Computing). Testing different remote desktop solutions might help identify if the issue is specific to the Mac Remote Desktop software or if it's a broader compatibility issue.

Remember to consult any specific documentation or support resources for the Remote Desktop software you are using, as they may provide additional troubleshooting steps or known solutions for similar issues.

I used AI provided by ChatGPT to formulate part of this response. I have verified that the information is accurate before sharing it with you.

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