how to fix can't change Country/Region on payment method

Question

I can't change default Country/Region United States to Myanmar on new payment method. Please explain how to fix.

Answer 1

Hello Than Htut

The reason why you cannot change the default Country/Region from United States to Myanmar on a new payment method is because Myanmar is not currently supported as a payment method for Microsoft products and services.

However, there are a few things you can do to try to get around this issue:

• Try using a different payment method. If you have a credit card or debit card that is issued in Myanmar, you may be able to use that card to create a new payment method.
• Contact Microsoft support. If you are unable to use a different payment method, you can contact Microsoft support for help. They may be able to create a new payment method for you that is specific to Myanmar.

Here are the steps on how to contact Microsoft support:

1. Go to the Microsoft website and click on the Support tab.
2. Select the Products tab and select Microsoft 365.
3. Click on the Contact us button.
4. Select the Payments option from the Subject drop-down list.
5. Enter your contact information and a brief description of your issue.
6. Click on the Submit button.

A Microsoft representative will contact you to discuss your issue and to provide you with help.

Reference Link : https://support.microsoft.com/en-us/account-billing/change-your-country-or-region-in-microsoft-store-5895e006-34f4-10f7-16b1-999e40adb048

I hope this helps! Let me know if you have any other questions.

Answer 2

@Than Htut - Welcome to Microsoft Q&A and thanks for reaching out to us.

Apologies for the inconvenience caused to you.

If the suggestion provided by @Subrotho Das haven't worked, please check below to see if it helps.

1. Check your account type: Some account types, such as free trial accounts, may not allow you to change the country/region on your payment method. If you are using a free trial account, you may need to upgrade to a paid account to change your payment method.
2. Check your payment method type: Some payment methods, such as credit cards, may be restricted to certain countries/regions. If you are using a payment method that is restricted to a specific country/region, you may need to use a different payment method that is available in the country/region you want to change to.

Else contact Microsoft Support. If you need help raising a support ticket, please let us know. Thank you.

Hope this helps. and please feel free to reach out if you have any further questions.

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