Windows RDP getting disconnected.

Question

Windows RDP getting disconnected once Zoom Meeting is connected. It Works fine on console but only disconnects the RDP once Zoom is connected. Once the Zoom meeting is connected, we are able to connect RDP again.

[

](https://filestore.community.support.microsoft.com/api/images/9a4070a4-b964-4783-a0d2-5db8fb07b79b?upload=true&fud_access=wJJIheezUklbAN2ppeDns8cDNpYs3nCYjgitr%2bfFBh2dqlqMuW7np3F6Utp%2fKMltnRRYFtVjOMO5tpbpW9UyRAwvLeec5emAPixgq9ta07Dgnp2aq5eJbnfd%2fU3qhn54Gzlm%2fBooB48yUDBJBmenhQrUCKrvxgo0VrS%2b2D7K3lF4AZd2dQz3fOEsiZAv7%2bjj9NcZ%2fkYT4CaiXAXHaqB8QdowKI5mTsGKsdqSrstRcVGUuRUbGAI6bfvYOsoZOmaRCG%2fNfpvqQOTXg1zEy9nZu7pp4k740KrtGHNXdd4jje9XTCtDbCz18bjt76LES2ybH4LcQ1dMo0dd9x%2fJnOTBMIPOPCqcQ7%2f2X%2fPclDpGxoleVEYHTdjGj3t%2bepufvJY1R%2bRZCSDJpa16z73GEPi0vmKK28aUi9qiPeJEhKwkBuc%3d"filestore.community.support.microsoft.com")

[

](https://filestore.community.support.microsoft.com/api/images/e6cd5193-bc11-4178-a3da-e8c893cdb339?upload=true&fud_access=wJJIheezUklbAN2ppeDns8cDNpYs3nCYjgitr%2bfFBh2dqlqMuW7np3F6Utp%2fKMltnRRYFtVjOMO5tpbpW9UyRAwvLeec5emAPixgq9ta07Dgnp2aq5eJbnfd%2fU3qhn54Gzlm%2fBooB48yUDBJBmenhQrUCKrvxgo0VrS%2b2D7K3lF4AZd2dQz3fOEsiZAv7%2bjj9NcZ%2fkYT4CaiXAXHaqB8QdowKI5mTsGKsdqSrstRcVFuNyZhnN0NMI8rxPgZduPST03i087S2oxa2sHRzrxFdRktFO1tuuAr1yARgq9sEjNZ21n2Do6jtVAljpsZjPeg4RSnoTvMmw8CMkCn8%2b3Eo8kYqm4LOvjE5FhaAA%2fadTXm9OqLVTD%2bC0wUYfjPWueQxngISNJWh70AQbDSDKS%2bq%2fvVlB5MnINN4wbj8GeFjjc%3d"filestore.community.support.microsoft.com")

Attaching the event logs for the time when we face disconnection.

Answer 1

Hello Akhilesh,

Thank you for your question and for reaching out with your question today.

The error code you mentioned, -30605303 (0xfe2d0009), is related to the Cisco AnyConnect VPN client. It seems that the VPN client is causing the RDP disconnections when Zoom meetings are connected. Here are some steps you can take to troubleshoot the issue:

1. Update Cisco AnyConnect: Ensure that you have the latest version of the Cisco AnyConnect VPN client installed on your system. Check the Cisco website or your organization's IT department for any available updates or patches that might address known issues.
2. Adjust VPN settings: Within the Cisco AnyConnect client, review the settings and configurations related to split tunneling, network access controls, or VPN policies. Consult with your organization's IT department or network administrator to ensure that the VPN settings are properly configured and not conflicting with RDP or Zoom connections.
3. Disable VPN while using RDP and Zoom: As a temporary workaround, you can try disconnecting the Cisco AnyConnect VPN client while using RDP and Zoom simultaneously. This might help identify if the VPN client is indeed the cause of the disconnections. However, keep in mind that this workaround may limit your network access and security, so use it cautiously.
4. Check Zoom settings: Verify the settings within the Zoom application. Look for any options related to network or audio settings that might conflict with the Cisco AnyConnect VPN client. You can try adjusting those settings or consult with Zoom support for further guidance.
5. Test with different VPN clients: If possible, try using alternative VPN clients to connect to your organization's network. This can help determine if the issue is specific to Cisco AnyConnect or if it occurs with other VPN clients as well. Consult with your IT department or network administrator to evaluate and test different VPN solutions.

Remember to provide detailed information about the error, including the error code and any relevant logs or error messages, when seeking support from IT or network administrators.

I used AI provided by ChatGPT to formulate part of this response. I have verified that the information is accurate before sharing it with you.

If the reply was helpful, please don’t forget to upvote or accept as answer.