"Completions call failed. Please try again." error when using GPT3.5 in Chat Playground

Emily Alsentzer 0 Reputation points

I keep on getting the error message "Completions call failed. Please try again." with no other details when trying to use GPT3.5 in the Chat Playground. Both the playground and calling the API from python were working a few days ago. I have changed resource rates and tried creating new deployments since then, but I don't think any of that should lead to this issue. Any idea what may be going on?

Azure OpenAI Service
Azure OpenAI Service
An Azure service that provides access to OpenAI’s GPT-3 models with enterprise capabilities.
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  1. Konstantinos Passadis 16,481 Reputation points

    Hello @Emily Alsentzer !

    Welcome to Microsoft QnA!

    Is this setting on portal.azure.com ?

    User's image

    Please logout and re login from a Private Window if you made the change recently !

    I hope this helps!

    Kindly mark the answer as Accepted and Upvote in case it helped!


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  2. Emily Alsentzer 0 Reputation points

    Hi @Konstantinos Passadis

    That's right. I am allowing access from all networks. I have tried logging in from an incognito window and it's been over 2 hours since I made the networking change, but I am still getting issues when I'm behind my company VPN.

    Thanks for your help figuring this out!



  3. Konstantinos Passadis 16,481 Reputation points


    I have found an active issue on East US


    Central US; East US; South Central US; West Europe; West US 2**



    Health Event Type

    Health Advisory

    Start time

    7/5/2023 03:00:00 (7 days ago)

    End Time

    7/13/2023 03:00:00 (in 1 hour)

    So lets see in one hour if the error is stopped

    I know it should not affect the Performance , but maybe udates to the resource level affect responsivness

    Please keep us updated !

    and kindly mark any answer that helped as Accepted !


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