Windows Hello Pop-Ups

Darreus Wheeler 0 Reputation points
2023-07-12T19:52:37.7633333+00:00

857f36f8-f331-4c7a-84a3-b948b6dd9ebd.jpgHello pop up continues to persist on user's machine. Unable to find any solution to stop this . Please assist

Windows 10 Security
Windows 10 Security
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Security: The precautions taken to guard against crime, attack, sabotage, espionage, or another threat.
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  1. Dave Patrick 426.1K Reputation points MVP
    2023-07-12T19:59:06.3233333+00:00

    It may be the work of some sort of malware. You may be able to locate it using this tool.

    https://learn.microsoft.com/en-us/sysinternals/downloads/autoruns

    --please don't forget to upvote and Accept as answer if the reply is helpful--


  2. Dave Patrick 426.1K Reputation points MVP
    2023-07-17T17:49:40.26+00:00

    Looks like the user may have subscribed to something called bluesombrero. May need to ask the user or contact the service provider for assistance.

    --please don't forget to upvote and Accept as answer if the reply is helpful--


  3. Dave Patrick 426.1K Reputation points MVP
    2023-07-17T20:42:55.16+00:00

    Ok, sounds good then it's most likely some sort of malware. A work-around may be to delete the user's local profile, then when they next logon a new profile will be created from \default user.

    --please don't forget to upvote and Accept as answer if the reply is helpful--


  4. Darreus Wheeler 0 Reputation points
    2023-07-18T15:01:21.82+00:00

    Registry update on microsoft policy

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