How do I get the Microsoft Teams Airbrake Connector Installed

Josh Barton 0 Reputation points
2023-07-13T15:16:31.5366667+00:00

I am using Microsoft Teams. I have the Airbrake App installed but I cannot get the connector to appear in the Microsoft Teams Channel list of Connectors. What am I doing wrong? Here is what I have done:

I removed the Airbrake connector from the MS Teams Channel.

I removed the Airbrake app from the Team (as a team owner) in MS Teams.

I re-added the Airbrake app to the Team (as a team owner) in MS Teams.

Then I go to MS Teams > Apps > Manage Your Apps > Airbrake > “Add to a Team”.

5 Channels appear but not the one I want so I search for the “airbrake” channel and click “Setup a Connector”

After doing that, an MS Teams popup appears that says “Connectors for the ‘airbrake’ channel in ‘<Team name> team.

Nothing else happens?

No Airbrake connector appears and it is not in the list of available connectors.

Am I doing something wrong or what is happening here? I tried on both MS Teams App for Windows and MS Teams WebApp in chrome and both exhibited the same behavior.

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  1. SokiGuo-MSFT 21,461 Reputation points Microsoft Vendor
    2023-07-14T07:30:24.1666667+00:00

    Hi @Josh Barton

    Thanks for visiting our forum. Teams tag is mainly focused on the general issue of Microsoft Teams troubleshooting. Based on your description, this problem is related to Airbrake app. The following is for informational purposes only:


    Have you registered an account on the Airbrake website and created or joined a project?

    To add the Airbrake app in Teams, you need to first register for an account on the Airbrake website and create or join a project. You can then add the Airbrake app in Teams, select the items you want to link, and grant Teams access to your Airbrake account.

    The specific steps are as follows:

    1. In Teams, select the Apps icon in the left navigation.
    2. Type Airbrake in the search box and press Enter.
    3. In the search results, select the Airbrake app and click the Add button.
    4. In the pop-up dialog, select the channel or chat you want to add the Airbrake app to and click the Settings button.
    5. In the settings page, select the Airbrake project you want to associate and click the Authorize button.
    6. You will be redirected to the Airbrake website, sign into your account and agree to authorize Teams to access your Airbrake data.
    7. After you've completed your authorization, you'll be returned to Teams and see a confirmation message that you've successfully added the Airbrake app.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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