Desktop notifications opening in new window instead of main window

Jose Escobar 40

When I click a desktop notification for a new chat, the message opens in a new window. How can I change the settings so that clicking the notification opens the message in the main teams window instead of opening a new window? I had it configured this way in the past but I can't figure out how to change it back in the new teams preview

Kathleen McCarroll 0 Reputation points

2023-11-17T18:55:14.65+00:00

I have basically the same question, only it's regarding Files. All my files open in Onenote and I don't want it to. I need everything to open in the desktop app. This began when I started using the NEW Teams. I never had this problem in the previous version. I right click to Open in App (which I never had to do before), everything opens in Onenote. Please help!!

3 answers

Branko Golubovic 15 Reputation points

2023-10-09T16:46:08.79+00:00

This is an old question, but for those who stumble upon this - the way to change it back to how it was, i.e. clicking on notification opening the main Teams window:

In Teams, click on ... in the top menu (next to your photo/initials) and then on Settings. In General section, look under "Opening content in Teams Windows" and make sure "Main window" is selected. That should do it.
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Billy 0 Reputation points

2023-07-13T17:46:10.69+00:00

Same issue with new Teams how do we disable pop out chat?
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Jose Escobar 40 Reputation points

2023-07-13T17:53:52.7366667+00:00

Yes but only when i click on Desktop notification
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Ran Hou-MSFT 7,495 Reputation points Microsoft Vendor

2023-07-14T08:54:10.8533333+00:00

@Jose Escobar

What kind of pop out chat?

If it's the bottom right corner that shows this notification pop-up below, select Setting, and then choose Turn off all notifications for Microsoft Teams (work preview).

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
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Jose Escobar 40 Reputation points

2023-07-14T19:52:06.7533333+00:00

But I don't want to disable the notifications. I just want them to open the chat in the main window when I click on them, instead of opening in a separate window.

Ran Hou-MSFT 7,495 Reputation points Microsoft Vendor

2023-07-18T09:28:17.1766667+00:00

@Jose Escobar

Thanks for your reply!

Based on your provided information, we did a test in our environment, and we can also reproduce your steps. Could you check if our result is the same as yours?

Before these steps, the “open new chat in” settings is “main window” and if we click the notification, chat window will show the main window. However, after we did the following steps, things were changed.

Step 1: Open Teams Setting, Select Open new chat in under General ,and then choose New window.

Step 2: Open in a new window when a new message is received.

But when I tried again to change it to main window in the settings, it didn't take effect and the new message was still shown in new window.

Ran Hou-MSFT 7,495 Reputation points Microsoft Vendor

2023-07-18T09:55:20.8433333+00:00

@Jose Escobar

Thanks for your reply!

Based on your provided information, we did a test in our environment, and we can also reproduce your steps. Could you check if our result is the same as yours?

Before these steps, the “open new chat in” settings is “main window” and if we click the notification, chat window will show the main window. However, after we did the following steps, things were changed.

Step 1: Open Teams Setting, Select Open new chat in under General ,and then choose New window.

Step 2: Open in a new window when a new message is received.

But when I tried again to change it to main window in the settings, it didn't take effect and the new message was still shown in new window.

Jose Escobar 40 Reputation points

2023-07-18T19:11:34.65+00:00

When I click on a conversation from the main window works fine but when I try it clicking the notification, it opens a new window no matter the new chat setting

Ran Hou-MSFT 7,495 Reputation points Microsoft Vendor

2023-07-19T07:16:23.1666667+00:00

@Jose Escobar

I tested it and got the same result as you. If so, I guess it's designed by Teams.

Ran Hou-MSFT 7,495 Reputation points Microsoft Vendor

2023-07-20T01:23:18.61+00:00

@Jose Escobar

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back. If you think my reply is helpful to you, please remember to mark it as an answer. Warm thanks.

Jose Escobar 40 Reputation points

2023-07-20T03:19:30.9033333+00:00

Sorry, It's not solution to me, it's sounds more like a teams' bug

Ran Hou-MSFT 7,495 Reputation points Microsoft Vendor

2023-07-20T08:57:25.8066667+00:00

@Jose Escobar

To get this feature more quickly, we recommend you give the feedback in Teams UserVoice. Many features of our current products are designed and upgraded based on customers’ feedback. With requirements like this increase, the problem may well be released in the future.

Thanks for your understanding and support.
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Desktop notifications opening in new window instead of main window

3 answers