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Microsoft Work keeps chashing on Mac

Simón García L 0 Reputation points
2023-07-13T20:36:22.87+00:00

Hi,

I'm trying to figure out how to solve the problem of Microsoft Word crashing every 30 secods or so in my Mac. The Error Reporting it's the following:

Error Signature:

Exception: EXC_BAD_ACCESS

ExceptionEnumString: 1

Exception Code: KERN_INVALID_ADDRESS (0x0000021800000000)

Date/Time: 2023-07-13 20:30:32 +0000

Application Name: Microsoft Word

Application Bundle ID: com.microsoft.Word

Application Signature: MSWD

Application Bitness: x64

Application Version: 16.75.0.23070901

Crashed Module Name: unknown

Crashed Module Version: 16.75.0.230709

Crashed Module Offset: unknown

Blame Module Name: Microsoft Word

Blame Module Version: 16.75.23070901

UnsymbolicatedChecksum: F6BC1ABE49E3DCD91659D98C165AC234

Blame Module Offset: 0x0000000000122f3b

StackHash: 2f88d107e328e135_1_main

Application LCID: 2058

Extra app info: Reg=en Loc=0x080a

Build Type: Release

Crashed thread Stack Pointer: 0x_00007ffee2622ed8

Crashed thread: 0

Last ObjC Exception Reason (may or may not be related to crash): -[NSOpenGLPixelFormat initWithAttributes:] failed in CGLChoosePixelFormat due to error 10002 (invalid pixel format)

Can anyone tell what should I do?

Office Mac
Office Mac
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Mac: A family of Apple personal computers that run the macOS operating system.
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  1. AllenXu-MSFT 18,441 Reputation points Microsoft Vendor
    2023-07-14T07:56:01.9+00:00

    Hi @Simón García L,

    Please try to reset Word using the Office reset tool: https://office-reset.com/ and see if the issue persists.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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