Outlook for Mac "Can't Create New Message" to reply, forward or reply all email messages

Question

I'm having the same problem that others have mentioned. I can create a new message, but unable to reply, reply all or forward ANY message, without receiving the same "Can't Create New Message" and a greyed out "Send" button. I have a screen shot but no obvious way to forward that. Multiple drafts of the message that can't be sent are saved to my system.

Unfortunately, this time I'm unable to go back to the old Outlook for Mac version. This mandatory version is unusable with these bugs. Can you assist?

Answer 1

Hi Joan,

 

We first need to take a backup of Outlook data file in Mac. Please refer an article mentioned below.

Export or backup email, contacts, and calendar to an Outlook .pst file - Microsoft Support

 

We can try Basic Troubleshooting for Microsoft Outlook on Mac

It is a most basic check that you can perform before testing any other method. Go to the Outlook menu and check if the Work Offline option is selected or not.

Click on Tools > Accounts > check the color of exchange account, it should not be orange/amber. If yes, there is a connection problem.

Update outlook for mac, click help > check for updates.

In the Microsoft Autoupdate wizard > select Automatically.

We can also try to generate an App Password for a configured email account and reconfigure an account on Outlook.

 

Rebuild Office database

Close Outlook for Mac and other Microsoft Office applications.

Locate Microsoft Database Utility. Its default location is Applications/Microsoft Office {version/year}/Office.

Launch the utility and select the identity of the database you want to rebuild. Then click Rebuild.

Rebuild the Office database - Microsoft Support

 

Reset Outlook on Mac

Quit all Office applications.

Open Finder and go to ~/Library/Group Containers/UBF8T346G9.Office/User Content/Templates, move Normal.dotm to Desktop.

Go to ~/Library/Preferences, locate the files com.microsoft.outlook.plist and com.microsoft.Office.plist, move them to the Desktop (Outlook will rebuild them).

Restart Outlook and Machine

Please update with your findings.

 

Thanks!

Answer 2

Hi @Joan Ballough ,

Welcome to our fourm!

What's the version of your current Outlook for Mac?(Outlook>About Outlook)

Looks like your issue is related to the fixed known issue of Outlook for Mac: Selecting Reply, Reply All, and Forward buttons is not working as expected.

Please check if it is your case, if so, please update Outlook to the latest version and check if there're any differences.

Hope to help you!

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